[kictanet] KICA Amendments: compensation of telecommunication consumers for call drops

[Mwendwa Kivuva]

Thank you Judy. See my comments inline.

On Thu, 24 Oct 2019 at 21:36, Judy Okite via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Thank you Kivuva,
>
> there are alot of questions in my head...
>
> 1. What does three call drops mean? is it when you are in the same
> phone call and  you keep being disconnected and henve you can call
> back thrice or you have called three different people and you keep
> being disconnected?
>
>
I think it means for each call you make, and it goes through (connected),
and it gets disconnected halfway, you get compensated Ksh10, upto a maimum
of 3 drop calls per day.


> 2. What is the rationale of Ksh 10/- ? how did they come to this figure?
>
>
Good question. This will be part of our submissions to the National
Assembly.


> 3. Telecommunication companies offer more than just phone calls...what
> happens to the other services?
>
>
Good question too. Like fiber, satellite, mobile money services, etc


To answer your question(s);
>
> What are your thoughts on this new amendment?Is it adequate? No!! its
> a very narrow thought.
>

Probably we can say it is a starting point, and also stimulates debate.


>  Does KICA cover all other telecommunications service consumers? No!!
>

Currently, this is the first amendment that tries to capture QoS issues for
services.
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