[kictanet] KICA Amendments: compensation of telecommunication consumers for call drops

[Mwendwa Kivuva]

On Thu, 24 Oct 2019 at 17:57, Bitange Ndemo <bndemo at bitangendemo.me> wrote:

> We should also levy MPs Ksh. 10,000 every time they don't speak in
> Parliament.
>
>
For every sitting :-)


> Ndemo.
>
> On Thu, Oct 24, 2019 at 12:25 PM Mwendwa Kivuva via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> The new amendments to KICA proposed by Hon. Elisha Odhiambo, MP,
>> published on March 15th, 2019, seeks to add a new section 34A on the
>> compensation of telecommunications consumers for call drops.
>>
>> 34A. (1) A licensee is liable to credit a consumer who initiates a call
>> that gets cut out after a connection by  Kenya Shillings ten worth of
>> airtime for each call drop within its network for a maximum of three call
>> drops per day
>> (2) A licensee shall not be liable to compensate a consumer, where a call
>> gets cut out due to third party interference on the licensee's connection
>> lines, inevitable accident or *force majeure*.
>>
>> The rationale of the bill is to make provisions for quality of service to
>> consumers making calls by compelling licensees in the telecommunications
>> industry to invest in infrastructure that will guarantee the quality of
>> service for consumers making calls.
>>
>> What are your thoughts on this new amendment? Is it adequate? Does KICA
>> cover all other telecommunications service consumers?
>>
>>
>> Warm Regards
>> ______________________
>> Mwendwa Kivuva,
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