[kictanet] KeNIC's OFFICIAL COMMUNICATION ON .KE DOMAINS SERVICE DISRUPTION EXPERIENCED ON FRIDAY 19TH JANUARY 2018

Sat Jan 20 21:38:00 EAT 2018

Hi Harry, 

1) The upgrade was by the developer on his software and it was done in the last quarter of last year. 
2) KeNIC technical team was working with the developer to get real cause and restore services before communication. As you acknowledge, .KE is a key resource and its restoration in case of a down time is key and needs to be followed by an authentic communique. 
3) KeNIC has a recovery fall back in case of a disaster. This case was peculiar because we were protecting client's transactions in the process of service restoration. 
4) First and most important aspect is done - service restoration. Assessment comes after. 

Thank you. 

Kind Regards, 
................................................... 

Elly Kadenyo 
Senior System Administrator 
snrsysadmin at kenic.or.ke 
+254 0720062293 

From: "Harry Delano" <harry26001 at gmail.com> 
To: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke> 
Cc: "Senior System Administrator" <snrsysadmin at kenic.or.ke> 
Sent: Saturday, January 20, 2018 3:58:24 PM 
Subject: Re: [kictanet] KeNIC's OFFICIAL COMMUNICATION ON .KE DOMAINS SERVICE DISRUPTION EXPERIENCED ON FRIDAY 19TH JANUARY 2018 

Hey Elly, 

Just a correction, on a light note. It's Listers, as opposed to 'listeners'.. 

While we appreciate this communication, there are a few disturbing issues I take note of in the brief from Kenic, and a clarification would suffice:- 

1. Why would a module upgrade be carried out on a live registry database, literally throwing the entire country .KE space into a spin, for almost two days..? Was an offline upgrade test run conducted..? 

2. Why did it take two days for this communique to be released, albeit much late in the day as chaos reigned..? 

3. Any disaster recovery strategies in place, to mitigate such..? Any timelines..? Were laid protocols followed in this strategy..? Do we have a failover in place for the Registry..? 

4. Any assessment of the impact of this outage,on the .KE space, technically and economically..? 

I believe most if not all stakeholders would shudder at &take great exception at such light handling of a major registry outage that's currently the backbone of the entire country's digital framework, considering the chaos that ensued in the aftermath. I honestly suggest all protocol be now put forward by Kenic to ensure the .KE space is urgently certified as a national security infrastructure. 

Harry 

On 19 Jan 2018 18:26, "Senior System Administrator via kictanet" < kictanet at lists.kictanet.or.ke > wrote: 

Dear Listeners, 

Kindly find attached the official communication from KeNIC offering apology and explanation on the cause and status of the .KE domains services disruption. 

Thank you. 

Kind Regards, 
................................................... 

Elly Kadenyo 
Senior System Administrator 
snrsysadmin at kenic.or.ke 
+254 0720062293 

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