[kictanet] KeNIC's OFFICIAL COMMUNICATION ON .KE DOMAINS SERVICE DISRUPTION EXPERIENCED ON FRIDAY 19TH JANUARY 2018

[Harry Delano]

Thanks Elly,

Please share back the pertinent lessons Kenic learnt from this episode
going forward, particularly:-

1. It's impact assessment on the .KE space, especially  economically/
Technical goodwill.
2. Elevation as a critical national security infrastructure
3. Mitigation measures and DR preparedness
4. Critical system upgrade/Change  management process/Third party system
handling policy..

Let's set up this Registry as a world class shining example..

Harry

On 20 Jan 2018 21:41, "Senior System Administrator" <snrsysadmin at kenic.or.ke>
wrote:

> Hi Harry,
>
> 1) The upgrade was by the developer on his software and it was done in the
> last quarter of last year.
> 2) KeNIC technical team was working with the developer to get real cause
> and restore services before communication. As you acknowledge, .KE is a key
> resource and its restoration in case of a down time is key and needs to be
> followed by an authentic communique.
> 3) KeNIC has a recovery fall back in case of a disaster. This case was
> peculiar because we were protecting client's transactions in the process of
> service restoration.
> 4) First and most important aspect is done - service restoration.
> Assessment comes after.
>
> Thank you.
>
>
> Kind Regards,
> ...................................................
>
> Elly Kadenyo
> Senior System Administrator
> snrsysadmin at kenic.or.ke
> +254 0720062293
>
> ------------------------------
> *From: *"Harry Delano" <harry26001 at gmail.com>
> *To: *"KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> *Cc: *"Senior System Administrator" <snrsysadmin at kenic.or.ke>
> *Sent: *Saturday, January 20, 2018 3:58:24 PM
> *Subject: *Re: [kictanet] KeNIC's OFFICIAL COMMUNICATION ON .KE DOMAINS
> SERVICE DISRUPTION EXPERIENCED ON FRIDAY 19TH JANUARY 2018
>
> Hey Elly,
>
> Just a correction, on a light note. It's Listers, as opposed to
> 'listeners'..
>
>
> While we appreciate this communication, there are a few disturbing issues
> I take note of in the brief from Kenic, and a  clarification would suffice:-
>
> 1. Why would a module upgrade be carried out on a live registry database,
> literally throwing the entire country .KE space into a spin, for almost two
> days..? Was an offline upgrade test run conducted..?
>
> 2. Why did it take two days for this communique to be released, albeit
> much late in the day as chaos reigned..?
>
> 3. Any disaster recovery strategies in place, to mitigate such..? Any
> timelines..? Were laid protocols followed in this strategy..? Do we have a
> failover in place for the Registry..?
>
> 4. Any assessment of the impact of this outage,on the .KE space,
> technically and economically..?
>
> I believe most if not all stakeholders would shudder at &take great
> exception at such light handling of a major registry outage that's
> currently the backbone of the entire country's digital framework,
> considering the chaos that ensued in the aftermath. I honestly suggest all
> protocol be now put forward by Kenic to ensure the .KE space is urgently
> certified as a national security infrastructure.
>
>
> Harry
>
>
>
>
> On 19 Jan 2018 18:26, "Senior System Administrator via kictanet" <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Dear Listeners,
>
> Kindly find attached the official communication from KeNIC offering
> apology and explanation on the cause and status of the .KE domains services
> disruption.
>
> Thank you.
>
>
> Kind Regards,
> ...................................................
>
> Elly Kadenyo
> Senior System Administrator
> snrsysadmin at kenic.or.ke
> +254 0720062293
>
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