<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>Hi Harry,</div><div><br data-mce-bogus="1"></div><div>1) The upgrade was by the developer on his software and it was done in the last quarter of last year.</div><div>2) KeNIC technical team was working with the developer to get real cause and restore services before communication. As you acknowledge, .KE is a key resource and its restoration in case of a down time is key and needs to be followed by an authentic communique.</div><div>3) KeNIC has a recovery fall back in case of a disaster. This case was peculiar because we were protecting client's transactions in the process of service restoration.</div><div>4) First and most important aspect is done - service restoration. Assessment comes after.</div><div><br data-mce-bogus="1"></div><div>Thank you. </div><div><br></div><div data-marker="__SIG_PRE__"><div><br>Kind Regards,<br>...................................................<br><br>Elly Kadenyo<br>Senior System Administrator<br>snrsysadmin@kenic.or.ke<br>+254 0720062293</div><div><img src="cid:d8a6cb8316e92712f7fc15c2e6e063fb14ac6356@zimbra" data-mce-src="/home/snrsysadmin@kenic.or.ke/Briefcase/ole.kenic.or.ke.jpeg" doc="Briefcase/ole.kenic.or.ke.jpeg"></div></div><br><hr id="zwchr" data-marker="__DIVIDER__"><div data-marker="__HEADERS__"><b>From: </b>"Harry Delano" <harry26001@gmail.com><br><b>To: </b>"KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke><br><b>Cc: </b>"Senior System Administrator" <snrsysadmin@kenic.or.ke><br><b>Sent: </b>Saturday, January 20, 2018 3:58:24 PM<br><b>Subject: </b>Re: [kictanet] KeNIC's OFFICIAL COMMUNICATION ON .KE DOMAINS SERVICE DISRUPTION EXPERIENCED ON FRIDAY 19TH JANUARY 2018<br></div><br><div data-marker="__QUOTED_TEXT__"><div dir="auto">Hey Elly, <div dir="auto"><br></div><div dir="auto">Just a correction, on a light note. It's Listers, as opposed to 'listeners'..</div><div dir="auto"><br></div><div dir="auto"><br></div><div dir="auto">While we appreciate this communication, there are a few disturbing issues I take note of in the brief from Kenic, and a clarification would suffice:-</div><div dir="auto"><br></div><div dir="auto">1. Why would a module upgrade be carried out on a live registry database, literally throwing the entire country .KE space into a spin, for almost two days..? Was an offline upgrade test run conducted..?</div><div dir="auto"><br></div><div dir="auto">2. Why did it take two days for this communique to be released, albeit much late in the day as chaos reigned..?</div><div dir="auto"><br></div><div dir="auto">3. Any disaster recovery strategies in place, to mitigate such..? Any timelines..? Were laid protocols followed in this strategy..? Do we have a failover in place for the Registry..?</div><div dir="auto"><br></div><div dir="auto">4. Any assessment of the impact of this outage,on the .KE space, technically and economically..?</div><div dir="auto"><br></div><div dir="auto">I believe most if not all stakeholders would shudder at &take great exception at such light handling of a major registry outage that's currently the backbone of the entire country's digital framework, considering the chaos that ensued in the aftermath. I honestly suggest all protocol be now put forward by Kenic to ensure the .KE space is urgently certified as a national security infrastructure.</div><div dir="auto"><br></div><div dir="auto"><br></div><div dir="auto">Harry</div><div dir="auto"><br></div><div dir="auto"><br></div><br><div class="gmail_extra" dir="auto"><br><div class="gmail_quote">On 19 Jan 2018 18:26, "Senior System Administrator via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<br><blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-family:arial,helvetica,sans-serif;font-size:12pt;color:#000000"><div>Dear Listeners,<br></div><br><div>Kindly find attached the official communication from KeNIC offering apology and explanation on the cause and status of the .KE domains services disruption.<br></div><br><div>Thank you.<br></div><br><div><div><br>Kind Regards,<br>...................................................<br><br>Elly Kadenyo<br>Senior System Administrator<br><a href="mailto:snrsysadmin@kenic.or.ke" target="_blank">snrsysadmin@kenic.or.ke</a><br>+254 0720062293</div><div><img src="cid:b0ab0932db45436d09edba87667ded0b9f917cc2@zimbra"></div></div></div></div><br>_______________________________________________<br>
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