[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

[Ali Hussein]

Walu

Thanks for kicking this off. I'd like to add :-

1. How is Safaricom leveraging NOFBI and USF to ensure their customers get high internet connectivity in the furthest corners of the country - From Mandela and Wajir to Kilifi and Lamu?

2. Does Safaricom get requests from the government regarding customer data?
a) Phone numbers
b) SMS Messages
c) Browsing history? 
d) add any other

And if so does Safaricom feel that they may have an obligation to make these requests public on a quarterly basis? 


Ali Hussein
Principal
Hussein & Associates
+254 0713 601113 

Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim

"We are what we repeatedly do. Excellence, therefore, is not an act but a habit."  ~ Aristotle


Sent from my iPad

> On 6 Feb 2017, at 9:03 AM, Barrack Otieno via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> 
> Hi Walu,
> 
> Many thanks for this discussion. I also appreciate the kind gesture
> from the Safaricom to engage the general public, this is a great way
> to start the year and we hope it continues the same way.
> 
> My question regards mobile signal coverage of Kisamese and Olepolos
> areas which are within 50 Kilometres from Nairobi. The quality of the
> signal is very poor yet there is a growing urban populace. I had
> raised this issue with Safaricom Customer service and they promised to
> work on it but it has been a year waiting for some positive feedback.
> Can our good friends at Safaricom do something about the blind spots
> and strengthening of 3 G in the area?
> By extension coverage is very bad and non existent as you move further
> towards Magadi in particular Oltepesi and Tinga areas. I hope to get
> some feedback on the plans Safaricom has to boost the signal in this
> area.
> 
> I will be back with more questions
> 
>> On 2/6/17, Walubengo J via kictanet <kictanet at lists.kictanet.or.ke> wrote:
>> Greetings Listers,
>> Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom'
>> online deliberations. Going straight into today's theme, we want you to
>> share  your experiences, challenges, proposed solutions with regard to
>> Safaricom Servicesalong any of the following lines:
>> 
>> a) Affordability - (of Bandwidth, Databundles, SMS, Over The Top Services )
>> 
>> b) Quality of Service - (Congestion,Dropped Calls, 2G, 3G, 4G)
>> 
>> c) Data Protection & Intermediaryliability- (Premium Service Providers,
>> Unsolicited sms, KRA & MPESA accounts)
>> 
>> d) Privacy Issues -As the largest ISP,how is Safcom handling Censorship
>> threats, Child online Protection from harmfulcontent, Security Cameras,
>> etc)
>> 
>> 
>> The floor is open and we have only today.  So better start talking since
>> tomorrow we move on to competition issues.
>> -walu.
>> 
>> -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day,
>> 
>> 3. Innovators, Innovations & Suppliers Day,
>> 
>> 4. Infrastructure & Universal Access Day,
>> 
>> 
>> 
>> 5. Technology & Elections Day
>> 
>> 6. Emerging Issues+AOB
>> 
> 
> 
> -- 
> Barrack O. Otieno
> +254721325277
> +254733206359
> Skype: barrack.otieno
> PGP ID: 0x2611D86A
> 
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