[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

[Barrack Otieno]

Hi Walu,

Many thanks for this discussion. I also appreciate the kind gesture
from the Safaricom to engage the general public, this is a great way
to start the year and we hope it continues the same way.

My question regards mobile signal coverage of Kisamese and Olepolos
areas which are within 50 Kilometres from Nairobi. The quality of the
signal is very poor yet there is a growing urban populace. I had
raised this issue with Safaricom Customer service and they promised to
work on it but it has been a year waiting for some positive feedback.
Can our good friends at Safaricom do something about the blind spots
and strengthening of 3 G in the area?
By extension coverage is very bad and non existent as you move further
towards Magadi in particular Oltepesi and Tinga areas. I hope to get
some feedback on the plans Safaricom has to boost the signal in this
area.

I will be back with more questions

On 2/6/17, Walubengo J via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> Greetings Listers,
> Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom'
> online deliberations. Going straight into today's theme, we want you to
> share  your experiences, challenges, proposed solutions with regard to
> Safaricom Servicesalong any of the following lines:
>
> a) Affordability - (of Bandwidth, Databundles, SMS, Over The Top Services )
>
> b) Quality of Service - (Congestion,Dropped Calls, 2G, 3G, 4G)
>
> c) Data Protection & Intermediaryliability- (Premium Service Providers,
> Unsolicited sms, KRA & MPESA accounts)
>
> d) Privacy Issues -As the largest ISP,how is Safcom handling Censorship
> threats, Child online Protection from harmfulcontent, Security Cameras,
> etc)
>
>
> The floor is open and we have only today.  So better start talking since
> tomorrow we move on to competition issues.
> -walu.
>
> -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day,
>
> 3. Innovators, Innovations & Suppliers Day,
>
> 4. Infrastructure & Universal Access Day,
>
>
>
> 5. Technology & Elections Day
>
> 6. Emerging Issues+AOB
>


-- 
Barrack O. Otieno
+254721325277
+254733206359
Skype: barrack.otieno
PGP ID: 0x2611D86A