[kictanet] Permission Marketing and misuse of customer data by Telcos

Mon Nov 14 11:19:42 EAT 2016

Looks like this isn't an isolated event, but could point to a more far
reaching abuse of consumer rights. Kindly follow up with your provider as
Ali and I would suggest that the regulators and the licencees thoroughly
investigate this and provide direction.

Victor

On 14 Nov 2016 11:06, "Collins Areba via kictanet" <
kictanet at lists.kictanet.or.ke> wrote:

> See attached.
>
> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins at gmail.com>
> wrote:
>
>> I have airtel data Sim cards and on inspecting the messages, was
>> subscribed to and receive weekly deductions on some weird competition I
>> hardly would have subscribed. And these are data lines purely used for data.
>>
>> On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>>> Listers
>>>
>>> Good to report that Safaricom has engaged. Hopefully we should resolve
>>> this soon.
>>>
>>> *Ali Hussein*
>>> *Principal*
>>> *Hussein & Associates*
>>> +254 0713 601113
>>>
>>> Twitter: @AliHKassim
>>>
>>> Skype: abu-jomo
>>>
>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>>
>>>
>>> "Discovery consists in seeing what everyone else has seen and thinking
>>> what no one else has thought".  ~ Albert Szent-Györgyi
>>>
>>> Sent from my iPad
>>>
>>> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <
>>> kictanet at lists.kictanet.or.ke> wrote:
>>>
>>> Hi Ali,
>>>
>>> To say the least this is unethical. It would be great to hear what
>>> Safaricom has to say about the same.
>>>
>>> Regards
>>>
>>> On 11/14/16, WANGARI KABIRU via kictanet <kictanet at lists.kictanet.or.ke>
>>> wrote:
>>>
>>> Blessed Monday!
>>>
>>> Is there a chance that you may even be subscribed and not get the prompt
>>> and
>>>
>>> the deductions happen?
>>>
>>> Is this in the line of Internet "un"Governance  whereby your data is
>>> mined
>>>
>>> for high value without your express consent or being paid/compensated for
>>>
>>> it.
>>>
>>> Be blessed.
>>>
>>> Regards/Wangari ---
>>>
>>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
>>>
>>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
>>>
>>> Earth".
>>>
>>>
>>>
>>>    On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
>>>
>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>
>>>
>>>
>>> Very unfair, especially when they relegate the responsibility of
>>> unearthing
>>>
>>> if it is a scam to the consumers!
>>>
>>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
>>>
>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>
>>>
>>> Dear All
>>>
>>> I woke up this morning to find myself registered by a Telco for a
>>> service I
>>>
>>> do not want.
>>>
>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed
>>> to
>>>
>>> the SKIZA Tunes service.Your password to log on to
>>> www.skiza.safaricom.com
>>>
>>> is xxxx.                        [5:59 AM, 11/14/2016] +254 713 601113:
>>> Your
>>>
>>> SKIZA Tune <Customized Skiza Tune> was set successfully.
>>>
>>>    [5:59 AM, 11/14/2016] +254 713 601113: You have successfully
>>> downloaded
>>>
>>> SKIZA Tune  Customized Skiza Tune .The tune will be renewed at KES 1.00
>>>
>>> daily.To delete dial *811#.
>>>
>>>
>>> I thought these things shouldn't happen anymore?
>>>
>>> Why would Safaricom tell me that I have subscribed to SKIZA Tune when I
>>> did
>>>
>>> not? And proceed to tell me they will deduct Kshs. 1 per day for this?
>>> And
>>>
>>> if I want to unsubscribe/delete then I should dial *811#?
>>>
>>>
>>> Who gave them the permission to subscribe me in the first place?
>>>
>>>
>>> Maybe my phone was hacked and someone registered me by mistake?
>>>
>>> At this point I'm giving Safaricom the benefit of doubt since just two
>>> weeks
>>>
>>> ago the CEO, Bob Collymore gave us his assurance that such behavior by
>>> PRSPs
>>>
>>> is frowned upon by his organisation.
>>>
>>> Regards
>>>
>>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
>>>
>>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
>>>
>>> alihkassim
>>>
>>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
>>>
>>> Kenya.
>>>
>>> Any information of a personal nature expressed in this email are purely
>>> mine
>>>
>>> and do not necessarily reflect the official positions of the
>>> organizations
>>>
>>> that I work with.
>>>
>>> ______________________________ _________________
>>>
>>> kictanet mailing list
>>>
>>> kictanet at lists.kictanet.or.ke
>>>
>>> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
>>>
>>>
>>> Unsubscribe or change your options at https://lists.kictanet.or.ke/
>>>
>>> mailman/options/kictanet/ arebacollins%40gmail.com
>>>
>>>
>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> for
>>>
>>> people and institutions interested and involved in ICT policy and
>>>
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>
>>> sector in support of the national aim of ICT enabled growth and
>>>
>>> development.
>>>
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>
>>> online that you follow in real life: respect people's times and
>>> bandwidth,
>>>
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>>
>>> not spam, do not market your wares or qualifications.
>>>
>>>
>>>
>>> _______________________________________________
>>>
>>> kictanet mailing list
>>>
>>> kictanet at lists.kictanet.or.ke
>>>
>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>
>>>
>>> Unsubscribe or change your options at
>>>
>>> https://lists.kictanet.or.ke/mailman/options/kictanet/wangar
>>> ikabiru%40yahoo.co.uk
>>>
>>>
>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> for
>>>
>>> people and institutions interested and involved in ICT policy and
>>>
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>
>>> sector in support of the national aim of ICT enabled growth and
>>>
>>> development.
>>>
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>
>>> online that you follow in real life: respect people's times and
>>> bandwidth,
>>>
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>>
>>> not spam, do not market your wares or qualifications.
>>>
>>>
>>>
>>>
>>>
>>> --
>>> Barrack O. Otieno
>>> +254721325277
>>> +254733206359
>>> Skype: barrack.otieno
>>> PGP ID: 0x2611D86A
>>>
>>> _______________________________________________
>>> kictanet mailing list
>>> kictanet at lists.kictanet.or.ke
>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>
>>> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
>>> ailman/options/kictanet/info%40alyhussein.com
>>>
>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> for people and institutions interested and involved in ICT policy and
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>> sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> online that you follow in real life: respect people's times and bandwidth,
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>> not spam, do not market your wares or qualifications.
>>>
>>>
>>> _______________________________________________
>>> kictanet mailing list
>>> kictanet at lists.kictanet.or.ke
>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>
>>> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
>>> ailman/options/kictanet/arebacollins%40gmail.com
>>>
>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> for people and institutions interested and involved in ICT policy and
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>> sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> online that you follow in real life: respect people's times and bandwidth,
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>> not spam, do not market your wares or qualifications.
>>>
>>
>
>
> --
> Regards,
>
> Collins Areba,
> Kilifi, Kenya.
> Tel: +*254 707 750 788 */ *0731534124*
> Twitter: @arebacollins.
> Skype: arebacollins
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at https://lists.kictanet.or.ke/
> mailman/options/kictanet/vkapiyo%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20161114/5d0fcbd3/attachment.htm>