<p dir="ltr">Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.</p>
<p dir="ltr">Victor</p>
<div class="gmail_extra"><br><div class="gmail_quote">On 14 Nov 2016 11:06, "Collins Areba via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">See attached.<div class="gmail_extra"><br><div class="gmail_quote">On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <span dir="ltr"><<a href="mailto:arebacollins@gmail.com" target="_blank">arebacollins@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.</p>
<div class="gmail_extra"><br><div class="gmail_quote"><div><div class="m_-527109741569457315h5">On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br type="attribution"></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="m_-527109741569457315h5"><div dir="auto"><div>Listers</div><div id="m_-527109741569457315m_-6443190090408724844m_1940908449922448632AppleMailSignature"><br></div><div id="m_-527109741569457315m_-6443190090408724844m_1940908449922448632AppleMailSignature">Good to report that Safaricom has engaged. Hopefully we should resolve this soon.<br><br><div><span><b>Ali Hussein</b></span></div><div><span><b>Principal</b></span></div><div><b style="background-color:rgba(255,255,255,0)">Hussein & Associates</b></div><div style="font-family:Helvetica;font-size:medium">+254 0713 601113 </div><div style="font-family:Helvetica;font-size:medium"><br></div><div><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Twitter: @AliHKassim</span></p><span style="background-color:rgba(255,255,255,0)"><font></font></span><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Skype: abu-jomo</span></p><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.c<wbr>om/in/alihkassim</a></span></p><font><br></font></div><div><span><br></span></div><div>"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi</div><div><span><br></span></div>Sent from my iPad</div><div><br>On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br><br></div><blockquote type="cite"><div><span>Hi Ali,</span><br><span></span><br><span>To say the least this is unethical. It would be great to hear what</span><br><span>Safaricom has to say about the same.</span><br><span></span><br><span>Regards</span><br><span></span><br><span>On 11/14/16, WANGARI KABIRU via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:</span><br><blockquote type="cite"><span>Blessed Monday!</span><br></blockquote><blockquote type="cite"><span>Is there a chance that you may even be subscribed and not get the prompt and</span><br></blockquote><blockquote type="cite"><span>the deductions happen?</span><br></blockquote><blockquote type="cite"><span>Is this in the line of Internet "un"Governance whereby your data is mined</span><br></blockquote><blockquote type="cite"><span>for high value without your express consent or being paid/compensated for</span><br></blockquote><blockquote type="cite"><span>it.</span><br></blockquote><blockquote type="cite"><span>Be blessed.</span><br></blockquote><blockquote type="cite"><span>Regards/Wangari ---</span><br></blockquote><blockquote type="cite"><span>Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored</span><br></blockquote><blockquote type="cite"><span>Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on</span><br></blockquote><blockquote type="cite"><span>Earth".</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span> On Monday, 14 November 2016, 7:55, Collins Areba via kictanet</span><br></blockquote><blockquote type="cite"><span><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span> Very unfair, especially when they relegate the responsibility of unearthing</span><br></blockquote><blockquote type="cite"><span>if it is a scam to the consumers!</span><br></blockquote><blockquote type="cite"><span>On 14 Nov 2016 06:08, "Ali Hussein via kictanet"</span><br></blockquote><blockquote type="cite"><span><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Dear All</span><br></blockquote><blockquote type="cite"><span>I woke up this morning to find myself registered by a Telco for a service I</span><br></blockquote><blockquote type="cite"><span>do not want.</span><br></blockquote><blockquote type="cite"><span>[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to</span><br></blockquote><blockquote type="cite"><span>the SKIZA Tunes service.Your password to log on to <a href="http://www.skiza.safaricom.com" target="_blank">www.skiza.safaricom.com</a></span><br></blockquote><blockquote type="cite"><span>is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your</span><br></blockquote><blockquote type="cite"><span>SKIZA Tune <Customized Skiza Tune> was set successfully.</span><br></blockquote><blockquote type="cite"><span> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded</span><br></blockquote><blockquote type="cite"><span>SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00</span><br></blockquote><blockquote type="cite"><span>daily.To delete dial *811#.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>I thought these things shouldn't happen anymore?</span><br></blockquote><blockquote type="cite"><span>Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did</span><br></blockquote><blockquote type="cite"><span>not? And proceed to tell me they will deduct Kshs. 1 per day for this? And</span><br></blockquote><blockquote type="cite"><span>if I want to unsubscribe/delete then I should dial *811#?</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Who gave them the permission to subscribe me in the first place?</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Maybe my phone was hacked and someone registered me by mistake?</span><br></blockquote><blockquote type="cite"><span>At this point I'm giving Safaricom the benefit of doubt since just two weeks</span><br></blockquote><blockquote type="cite"><span>ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs</span><br></blockquote><blockquote type="cite"><span>is frowned upon by his organisation.</span><br></blockquote><blockquote type="cite"><span>Regards</span><br></blockquote><blockquote type="cite"><span>AliHusseinPrincipalHussein & Associates Tel: +254 713 601113</span><br></blockquote><blockquote type="cite"><span>Twitter: @AliHKassimSkype: abu-jomoLinkedIn: <a href="http://ke.linkedin.com/in/" target="_blank">http://ke.linkedin.com/in/</a></span><br></blockquote><blockquote type="cite"><span>alihkassim</span><br></blockquote><blockquote type="cite"><span>13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,</span><br></blockquote><blockquote type="cite"><span>Kenya.</span><br></blockquote><blockquote type="cite"><span>Any information of a personal nature expressed in this email are purely mine</span><br></blockquote><blockquote type="cite"><span>and do not necessarily reflect the official positions of the organizations</span><br></blockquote><blockquote type="cite"><span>that I work with.</span><br></blockquote><blockquote type="cite"><span>______________________________ _________________</span><br></blockquote><blockquote type="cite"><span>kictanet mailing list</span><br></blockquote><blockquote type="cite"><span><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a></span><br></blockquote><blockquote type="cite"><span><a href="https://lists.kictanet.or.ke/" target="_blank">https://lists.kictanet.or.ke/</a> mailman/listinfo/kictanet</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/" target="_blank">https://lists.kictanet.or.ke/</a></span><br></blockquote><blockquote type="cite"><span>mailman/options/kictanet/ arebacollins%<a href="http://40gmail.com" target="_blank">40gmail.com</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for</span><br></blockquote><blockquote type="cite"><span>people and institutions interested and involved in ICT policy and</span><br></blockquote><blockquote type="cite"><span>regulation. The network aims to act as a catalyst for reform in the ICT</span><br></blockquote><blockquote type="cite"><span>sector in support of the national aim of ICT enabled growth and</span><br></blockquote><blockquote type="cite"><span>development.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>KICTANetiquette : Adhere to the same standards of acceptable behaviors</span><br></blockquote><blockquote type="cite"><span>online that you follow in real life: respect people's times and bandwidth,</span><br></blockquote><blockquote type="cite"><span>share knowledge, don't flame or abuse or personalize, respect privacy, do</span><br></blockquote><blockquote type="cite"><span>not spam, do not market your wares or qualifications.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>______________________________<wbr>_________________</span><br></blockquote><blockquote type="cite"><span>kictanet mailing list</span><br></blockquote><blockquote type="cite"><span><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a></span><br></blockquote><blockquote type="cite"><span><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/m<wbr>ailman/listinfo/kictanet</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Unsubscribe or change your options at</span><br></blockquote><blockquote type="cite"><span><a href="https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.co.uk" target="_blank">https://lists.kictanet.or.ke/m<wbr>ailman/options/kictanet/wangar<wbr>ikabiru%40yahoo.co.uk</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for</span><br></blockquote><blockquote type="cite"><span>people and institutions interested and involved in ICT policy and</span><br></blockquote><blockquote type="cite"><span>regulation. The network aims to act as a catalyst for reform in the ICT</span><br></blockquote><blockquote type="cite"><span>sector in support of the national aim of ICT enabled growth and</span><br></blockquote><blockquote type="cite"><span>development.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>KICTANetiquette : Adhere to the same standards of acceptable behaviors</span><br></blockquote><blockquote type="cite"><span>online that you follow in real life: respect people's times and bandwidth,</span><br></blockquote><blockquote type="cite"><span>share knowledge, don't flame or abuse or personalize, respect privacy, do</span><br></blockquote><blockquote type="cite"><span>not spam, do not market your wares or qualifications.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><span></span><br><span></span><br><span>-- </span><br><span>Barrack O. 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The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.</span><br><span></span><br><span>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</span></div></blockquote></div><br>______________________________<wbr>_________________<br>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br></span></blockquote></div></div>
</blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="m_-527109741569457315gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div><div><div><div>Regards, <br><br></div>Collins Areba, </div></div></div><div>Kilifi, Kenya.</div><div>Tel: +<b><font color="#38761d">254 707 750 788 </font></b>/ <b><font color="#ff0000">0731534124</font></b><br>Twitter: @arebacollins.<br></div></div>Skype: arebacollins<br></div></div></div></div>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br></blockquote></div></div>