[kictanet] Permission Marketing and misuse of customer data by Telcos

Mon Nov 14 11:29:03 EAT 2016

Safaricom recently enrolled me into a games premium service where I was
unknowingly being deducted airtime daily for playing games. After
complaining and throwing quite some tantrums, I got a refund of 1,000
shillings. I got thinking how much more money I have lost over the years in
other deductions that am unaware of.

On Mon, Nov 14, 2016 at 11:19 AM, Victor Kapiyo via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Looks like this isn't an isolated event, but could point to a more far
> reaching abuse of consumer rights. Kindly follow up with your provider as
> Ali and I would suggest that the regulators and the licencees thoroughly
> investigate this and provide direction.
>
> Victor
>
> On 14 Nov 2016 11:06, "Collins Areba via kictanet" <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> See attached.
>>
>> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins at gmail.com>
>> wrote:
>>
>>> I have airtel data Sim cards and on inspecting the messages, was
>>> subscribed to and receive weekly deductions on some weird competition I
>>> hardly would have subscribed. And these are data lines purely used for data.
>>>
>>> On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <
>>> kictanet at lists.kictanet.or.ke> wrote:
>>>
>>>> Listers
>>>>
>>>> Good to report that Safaricom has engaged. Hopefully we should resolve
>>>> this soon.
>>>>
>>>> *Ali Hussein*
>>>> *Principal*
>>>> *Hussein & Associates*
>>>> +254 0713 601113
>>>>
>>>> Twitter: @AliHKassim
>>>>
>>>> Skype: abu-jomo
>>>>
>>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>>>
>>>>
>>>> "Discovery consists in seeing what everyone else has seen and thinking
>>>> what no one else has thought".  ~ Albert Szent-Györgyi
>>>>
>>>> Sent from my iPad
>>>>
>>>> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <
>>>> kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>> Hi Ali,
>>>>
>>>> To say the least this is unethical. It would be great to hear what
>>>> Safaricom has to say about the same.
>>>>
>>>> Regards
>>>>
>>>> On 11/14/16, WANGARI KABIRU via kictanet <kictanet at lists.kictanet.or.ke>
>>>> wrote:
>>>>
>>>> Blessed Monday!
>>>>
>>>> Is there a chance that you may even be subscribed and not get the
>>>> prompt and
>>>>
>>>> the deductions happen?
>>>>
>>>> Is this in the line of Internet "un"Governance  whereby your data is
>>>> mined
>>>>
>>>> for high value without your express consent or being paid/compensated
>>>> for
>>>>
>>>> it.
>>>>
>>>> Be blessed.
>>>>
>>>> Regards/Wangari ---
>>>>
>>>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
>>>>
>>>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God
>>>> on
>>>>
>>>> Earth".
>>>>
>>>>
>>>>
>>>>    On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
>>>>
>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>>
>>>>
>>>> Very unfair, especially when they relegate the responsibility of
>>>> unearthing
>>>>
>>>> if it is a scam to the consumers!
>>>>
>>>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
>>>>
>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>>
>>>> Dear All
>>>>
>>>> I woke up this morning to find myself registered by a Telco for a
>>>> service I
>>>>
>>>> do not want.
>>>>
>>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully
>>>> subscribed to
>>>>
>>>> the SKIZA Tunes service.Your password to log on to
>>>> www.skiza.safaricom.com
>>>>
>>>> is xxxx.                        [5:59 AM, 11/14/2016] +254 713 601113:
>>>> Your
>>>>
>>>> SKIZA Tune <Customized Skiza Tune> was set successfully.
>>>>
>>>>    [5:59 AM, 11/14/2016] +254 713 601113: You have successfully
>>>> downloaded
>>>>
>>>> SKIZA Tune  Customized Skiza Tune .The tune will be renewed at KES 1.00
>>>>
>>>> daily.To delete dial *811#.
>>>>
>>>>
>>>> I thought these things shouldn't happen anymore?
>>>>
>>>> Why would Safaricom tell me that I have subscribed to SKIZA Tune when I
>>>> did
>>>>
>>>> not? And proceed to tell me they will deduct Kshs. 1 per day for this?
>>>> And
>>>>
>>>> if I want to unsubscribe/delete then I should dial *811#?
>>>>
>>>>
>>>> Who gave them the permission to subscribe me in the first place?
>>>>
>>>>
>>>> Maybe my phone was hacked and someone registered me by mistake?
>>>>
>>>> At this point I'm giving Safaricom the benefit of doubt since just two
>>>> weeks
>>>>
>>>> ago the CEO, Bob Collymore gave us his assurance that such behavior by
>>>> PRSPs
>>>>
>>>> is frowned upon by his organisation.
>>>>
>>>> Regards
>>>>
>>>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
>>>>
>>>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
>>>>
>>>> alihkassim
>>>>
>>>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
>>>>
>>>> Kenya.
>>>>
>>>> Any information of a personal nature expressed in this email are purely
>>>> mine
>>>>
>>>> and do not necessarily reflect the official positions of the
>>>> organizations
>>>>
>>>> that I work with.
>>>>
>>>> ______________________________ _________________
>>>>
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>>>>
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>>>>
>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>> for
>>>>
>>>> people and institutions interested and involved in ICT policy and
>>>>
>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>>
>>>> sector in support of the national aim of ICT enabled growth and
>>>>
>>>> development.
>>>>
>>>>
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>>
>>>> online that you follow in real life: respect people's times and
>>>> bandwidth,
>>>>
>>>> share knowledge, don't flame or abuse or personalize, respect privacy,
>>>> do
>>>>
>>>> not spam, do not market your wares or qualifications.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Barrack O. Otieno
>>>> +254721325277
>>>> +254733206359
>>>> Skype: barrack.otieno
>>>> PGP ID: 0x2611D86A
>>>>
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>>>> ailman/options/kictanet/info%40alyhussein.com
>>>>
>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>> for people and institutions interested and involved in ICT policy and
>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>> online that you follow in real life: respect people's times and bandwidth,
>>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>>> not spam, do not market your wares or qualifications.
>>>>
>>>>
>>>> _______________________________________________
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>>>> ailman/options/kictanet/arebacollins%40gmail.com
>>>>
>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>> for people and institutions interested and involved in ICT policy and
>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>> online that you follow in real life: respect people's times and bandwidth,
>>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>>> not spam, do not market your wares or qualifications.
>>>>
>>>
>>
>>
>> --
>> Regards,
>>
>> Collins Areba,
>> Kilifi, Kenya.
>> Tel: +*254 707 750 788 */ *0731534124 <0731534124>*
>> Twitter: @arebacollins.
>> Skype: arebacollins
>>
>> _______________________________________________
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>> ailman/options/kictanet/vkapiyo%40gmail.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>
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> mailman/options/kictanet/james.muritu%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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