[kictanet] Permission Marketing and misuse of customer data by Telcos

Ali Hussein ali at hussein.me.ke
Mon Nov 14 11:36:32 EAT 2016 

It would really help to get a comment from the following players:-

1. Telcos
2. PRSPs/CSPs
3. Regulator

Ali Hussein
Principal
Hussein & Associates
+254 0713 601113 

Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim


"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought".  ~ Albert Szent-Györgyi

Sent from my iPad

> On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> 
> Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
> 
> Victor
> 
> 
>> On 14 Nov 2016 11:06, "Collins Areba via kictanet" <kictanet at lists.kictanet.or.ke> wrote:
>> See attached.
>> 
>>> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins at gmail.com> wrote:
>>> I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
>>> 
>>> 
>>>> On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <kictanet at lists.kictanet.or.ke> wrote:
>>>> Listers
>>>> 
>>>> Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
>>>> 
>>>> Ali Hussein
>>>> Principal
>>>> Hussein & Associates
>>>> +254 0713 601113 
>>>> 
>>>> Twitter: @AliHKassim
>>>> Skype: abu-jomo
>>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>>> 
>>>> 
>>>> "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought".  ~ Albert Szent-Györgyi
>>>> 
>>>> Sent from my iPad
>>>> 
>>>>> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <kictanet at lists.kictanet.or.ke> wrote:
>>>>> 
>>>>> Hi Ali,
>>>>> 
>>>>> To say the least this is unethical. It would be great to hear what
>>>>> Safaricom has to say about the same.
>>>>> 
>>>>> Regards
>>>>> 
>>>>>> On 11/14/16, WANGARI KABIRU via kictanet <kictanet at lists.kictanet.or.ke> wrote:
>>>>>> Blessed Monday!
>>>>>> Is there a chance that you may even be subscribed and not get the prompt and
>>>>>> the deductions happen?
>>>>>> Is this in the line of Internet "un"Governance  whereby your data is mined
>>>>>> for high value without your express consent or being paid/compensated for
>>>>>> it.
>>>>>> Be blessed.
>>>>>> Regards/Wangari ---
>>>>>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
>>>>>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
>>>>>> Earth".
>>>>>> 
>>>>>> 
>>>>>>    On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>> 
>>>>>> 
>>>>>> Very unfair, especially when they relegate the responsibility of unearthing
>>>>>> if it is a scam to the consumers!
>>>>>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>> 
>>>>>> Dear All
>>>>>> I woke up this morning to find myself registered by a Telco for a service I
>>>>>> do not want.
>>>>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
>>>>>> the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
>>>>>> is xxxx.                        [5:59 AM, 11/14/2016] +254 713 601113: Your
>>>>>> SKIZA Tune <Customized Skiza Tune> was set successfully.
>>>>>>    [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
>>>>>> SKIZA Tune  Customized Skiza Tune .The tune will be renewed at KES 1.00
>>>>>> daily.To delete dial *811#.
>>>>>> 
>>>>>> I thought these things shouldn't happen anymore?
>>>>>> Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
>>>>>> not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
>>>>>> if I want to unsubscribe/delete then I should dial *811#?
>>>>>> 
>>>>>> Who gave them the permission to subscribe me in the first place?
>>>>>> 
>>>>>> Maybe my phone was hacked and someone registered me by mistake?
>>>>>> At this point I'm giving Safaricom the benefit of doubt since just two weeks
>>>>>> ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs
>>>>>> is frowned upon by his organisation.
>>>>>> Regards
>>>>>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
>>>>>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
>>>>>> alihkassim
>>>>>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
>>>>>> Kenya.
>>>>>> Any information of a personal nature expressed in this email are purely mine
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>>>>>> that I work with.
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>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
>>>>>> people and institutions interested and involved in ICT policy and
>>>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>>>> sector in support of the national aim of ICT enabled growth and
>>>>>> development.
>>>>>> 
>>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>>>> online that you follow in real life: respect people's times and bandwidth,
>>>>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>>>>> not spam, do not market your wares or qualifications.
>>>>>> 
>>>>>> 
>>>>> 
>>>>> 
>>>>> -- 
>>>>> Barrack O. Otieno
>>>>> +254721325277
>>>>> +254733206359
>>>>> Skype: barrack.otieno
>>>>> PGP ID: 0x2611D86A
>>>>> 
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>>>>> 
>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
>>>>> 
>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
>>>> 
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>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
>>>> 
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
>> 
>> 
>> 
>> -- 
>> Regards, 
>> 
>> Collins Areba, 
>> Kilifi, Kenya.
>> Tel: +254 707 750 788 / 0731534124
>> Twitter: @arebacollins.
>> Skype: arebacollins
>> 
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
>> 
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
> 
> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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