[kictanet] Zuku Support

Fri Apr 29 14:45:11 EAT 2016

I installed Zuku last December and only used for one month. Since them I
have been off. I eventually move on after the poor customer service I
receive. The customer is king

On Thursday, April 28, 2016, John Gitau via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Ive reached a point where for internet services i feel like i have enough
> choice to not take bad service lying down. Unless they have a really good
> reason i terminate service at the second time i see an outage.
>
> My wallet votes and i get peace of mind. What i want fron this isps next
> is  pay on demand or pay per use or 95th percentile billing -  why because
> 3 of you have cables to my house +4g ; compete there activate new services
> selling me bandwidth and failing at it is just plain 19th century
> On 28 Apr 2016 16:17, "franc MWANGI via kictanet" <
> kictanet at lists.kictanet.or.ke
> <javascript:_e(%7B%7D,'cvml','kictanet at lists.kictanet.or.ke');>> wrote:
>
>>
>> Simple, Zuku's courting is "Top Notch" they start with impression that is
>> second to none. They 'box' you as a client and then get complacent. Its now
>> three weeks and they can't address my 'speed issue'.  I also have an
>> experience with their twitter lies.
>> Franc Mwangi
>>
>>
>> On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <
>> kictanet at lists.kictanet.or.ke
>> <javascript:_e(%7B%7D,'cvml','kictanet at lists.kictanet.or.ke');>> wrote:
>>
>>
>> My issue is actually how they handle me when a problem arises. When
>> service is working all is good. The frustration when something is wrong is
>> what is unbearable.
>>
>> *From:* kictanet [mailto:kictanet-bounces+bkioko
>> <javascript:_e(%7B%7D,'cvml','kictanet-bounces%2Bbkioko');>=
>> bernsoft.com at lists.kictanet.or.ke
>> <javascript:_e(%7B%7D,'cvml','bernsoft.com at lists.kictanet.or.ke');>] *On
>> Behalf Of *DigitalTVAfrica via kictanet
>> *Sent:* Thursday, April 28, 2016 2:40 PM
>> *To:* bkioko at bernsoft.com
>> <javascript:_e(%7B%7D,'cvml','bkioko at bernsoft.com');>
>> *Cc:* DigitalTVAfrica
>> *Subject:* Re: [kictanet] Zuku Support
>>
>> I am a happy Zuku customer and believe the Zuku experience varies
>> significantly with your location within the city. My connection has been
>> quite reliable and they fixed issues quite fast. They need to give a
>> consistent experience and improve the fault resolution times.
>>
>> *Digital Television policy, regulation and technology in Africa on issues
>> relating to Consumers, Content and Coverage.*
>>
>> On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <
>> kictanet at lists.kictanet.or.ke
>> <javascript:_e(%7B%7D,'cvml','kictanet at lists.kictanet.or.ke');>> wrote:
>>
>>
>> I also use Zuku and they have had problems the whole week.
>>
>> On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
>> > Hi listers,
>> >
>> > My experience with Zuku is very frustrating last three days. We have
>> > reported a problem to them and they have promised to send a technician
>> to
>> > us. Three days now but no one has showed up. In effect losing 3 days of
>> > valuable time.
>> >
>> > What is your experience or do people just switch service providers from
>> > such?
>> >
>> > If anyone in this list works for Zuku and is concerned, you have my
>> > email.
>> >
>> >
>> >
>> >
>> > --
>> >
>> > * ------------------------------ *
>> >
>> >
>> >
>> > This e-mail and any attachments may contain information that is
>> > confidential, legally privileged and protected by law and is intended
>> for
>> > the sole use of the named recipient(s). Any unauthorized review, use, or
>> > disclosure or distribution is prohibited. Any liability (in negligence
>> or
>> > otherwise) arising from any third party acting, or refraining from
>> acting
>> > on any information contained in this email is hereby excluded. If you
>> are
>> > not the intended recipient, please delete the contents and notify the
>> > sender immediately; do not disclose the contents to any other person,
>> use
>> > it for any purpose or store or copy the information in any medium.
>> Whilst
>> > our e-mails are checked for viruses, we cannot guarantee that this
>> > message
>> > or any attachment is virus free, does not contain malicious code or is
>> > incompatible with your electronic system and the Company does not accept
>> > liability in respect of viruses, malicious code or any related problems
>> > that you might experience. For further information about us, please
>> > contact
>> > us at the address indicated below.
>> >
>> >
>> > Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254
>> > 722
>> > 929192 Email: admin at bernsoft.com
>> <javascript:_e(%7B%7D,'cvml','admin at bernsoft.com');> Web:
>> www.bernsoft.com
>> >
>> > _______________________________________________
>> > kictanet mailing list
>> > kictanet at lists.kictanet.or.ke
>> <javascript:_e(%7B%7D,'cvml','kictanet at lists.kictanet.or.ke');>
>> > https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>> >
>> > Unsubscribe or change your options at
>> >
>> https://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com
>> >
>> > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> > for people and institutions interested and involved in ICT policy and
>> > regulation. The network aims to act as a catalyst for reform in the ICT
>> > sector in support of the national aim of ICT enabled growth and
>> > development.
>> >
>> > KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> > online that you follow in real life: respect people's times and
>> > bandwidth, share knowledge, don't flame or abuse or personalize, respect
>> > privacy, do not spam, do not market your wares or qualifications.
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
>> <javascript:_e(%7B%7D,'cvml','kictanet at lists.kictanet.or.ke');>
>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>> Unsubscribe or change your options at
>> https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvafrica.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
>>
>> ------------------------------
>>
>>
>> This e-mail and any attachments may contain information that is
>> confidential, legally privileged and protected by law and is intended for
>> the sole use of the named recipient(s). Any unauthorized review, use, or
>> disclosure or distribution is prohibited. Any liability (in negligence or
>> otherwise) arising from any third party acting, or refraining from acting
>> on any information contained in this email is hereby excluded. If you are
>> not the intended recipient, please delete the contents and notify the
>> sender immediately; do not disclose the contents to any other person, use
>> it for any purpose or store or copy the information in any medium. Whilst
>> our e-mails are checked for viruses, we cannot guarantee that this message
>> or any attachment is virus free, does not contain malicious code or is
>> incompatible with your electronic system and the Company does not accept
>> liability in respect of viruses, malicious code or any related problems
>> that you might experience. For further information about us, please contact
>> us at the address indicated below.
>>
>> Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254
>> 722 929192 Email: admin at bernsoft.com
>> <javascript:_e(%7B%7D,'cvml','admin at bernsoft.com');> Web:
>> www.bernsoft.com
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
>> <javascript:_e(%7B%7D,'cvml','kictanet at lists.kictanet.or.ke');>
>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>> Unsubscribe or change your options at
>> https://lists.kictanet.or.ke/mailman/options/kictanet/francsangi%40yahoo.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
>> <javascript:_e(%7B%7D,'cvml','kictanet at lists.kictanet.or.ke');>
>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>> Unsubscribe or change your options at
>> https://lists.kictanet.or.ke/mailman/options/kictanet/jgitau%40gmail.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20160429/3751a156/attachment.htm>