[kictanet] Zuku Support

Thu Apr 28 18:53:41 EAT 2016

Ive reached a point where for internet services i feel like i have enough
choice to not take bad service lying down. Unless they have a really good
reason i terminate service at the second time i see an outage.

My wallet votes and i get peace of mind. What i want fron this isps next
is  pay on demand or pay per use or 95th percentile billing -  why because
3 of you have cables to my house +4g ; compete there activate new services
selling me bandwidth and failing at it is just plain 19th century
On 28 Apr 2016 16:17, "franc MWANGI via kictanet" <
kictanet at lists.kictanet.or.ke> wrote:

>
> Simple, Zuku's courting is "Top Notch" they start with impression that is
> second to none. They 'box' you as a client and then get complacent. Its now
> three weeks and they can't address my 'speed issue'.  I also have an
> experience with their twitter lies.
> Franc Mwangi
>
>
> On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>
> My issue is actually how they handle me when a problem arises. When
> service is working all is good. The frustration when something is wrong is
> what is unbearable.
>
> *From:* kictanet [mailto:kictanet-bounces+bkioko=
> bernsoft.com at lists.kictanet.or.ke] *On Behalf Of *DigitalTVAfrica via
> kictanet
> *Sent:* Thursday, April 28, 2016 2:40 PM
> *To:* bkioko at bernsoft.com
> *Cc:* DigitalTVAfrica
> *Subject:* Re: [kictanet] Zuku Support
>
> I am a happy Zuku customer and believe the Zuku experience varies
> significantly with your location within the city. My connection has been
> quite reliable and they fixed issues quite fast. They need to give a
> consistent experience and improve the fault resolution times.
>
> *Digital Television policy, regulation and technology in Africa on issues
> relating to Consumers, Content and Coverage.*
>
> On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>
> I also use Zuku and they have had problems the whole week.
>
> On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
> > Hi listers,
> >
> > My experience with Zuku is very frustrating last three days. We have
> > reported a problem to them and they have promised to send a technician to
> > us. Three days now but no one has showed up. In effect losing 3 days of
> > valuable time.
> >
> > What is your experience or do people just switch service providers from
> > such?
> >
> > If anyone in this list works for Zuku and is concerned, you have my
> > email.
> >
> >
> >
> >
> > --
> >
> > * ------------------------------ *
> >
> >
> >
> > This e-mail and any attachments may contain information that is
> > confidential, legally privileged and protected by law and is intended for
> > the sole use of the named recipient(s). Any unauthorized review, use, or
> > disclosure or distribution is prohibited. Any liability (in negligence or
> > otherwise) arising from any third party acting, or refraining from acting
> > on any information contained in this email is hereby excluded. If you are
> > not the intended recipient, please delete the contents and notify the
> > sender immediately; do not disclose the contents to any other person, use
> > it for any purpose or store or copy the information in any medium. Whilst
> > our e-mails are checked for viruses, we cannot guarantee that this
> > message
> > or any attachment is virus free, does not contain malicious code or is
> > incompatible with your electronic system and the Company does not accept
> > liability in respect of viruses, malicious code or any related problems
> > that you might experience. For further information about us, please
> > contact
> > us at the address indicated below.
> >
> >
> > Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254
> > 722
> > 929192 Email: admin at bernsoft.com Web: www.bernsoft.com
> >
> > _______________________________________________
> > kictanet mailing list
> > kictanet at lists.kictanet.or.ke
> > https://lists.kictanet.or.ke/mailman/listinfo/kictanet
> >
> > Unsubscribe or change your options at
> >
> https://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com
> >
> > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> > for people and institutions interested and involved in ICT policy and
> > regulation. The network aims to act as a catalyst for reform in the ICT
> > sector in support of the national aim of ICT enabled growth and
> > development.
> >
> > KICTANetiquette : Adhere to the same standards of acceptable behaviors
> > online that you follow in real life: respect people's times and
> > bandwidth, share knowledge, don't flame or abuse or personalize, respect
> > privacy, do not spam, do not market your wares or qualifications.
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at
> https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvafrica.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
>
> ------------------------------
>
>
> This e-mail and any attachments may contain information that is
> confidential, legally privileged and protected by law and is intended for
> the sole use of the named recipient(s). Any unauthorized review, use, or
> disclosure or distribution is prohibited. Any liability (in negligence or
> otherwise) arising from any third party acting, or refraining from acting
> on any information contained in this email is hereby excluded. If you are
> not the intended recipient, please delete the contents and notify the
> sender immediately; do not disclose the contents to any other person, use
> it for any purpose or store or copy the information in any medium. Whilst
> our e-mails are checked for viruses, we cannot guarantee that this message
> or any attachment is virus free, does not contain malicious code or is
> incompatible with your electronic system and the Company does not accept
> liability in respect of viruses, malicious code or any related problems
> that you might experience. For further information about us, please contact
> us at the address indicated below.
>
> Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254
> 722 929192 Email: admin at bernsoft.com Web: www.bernsoft.com
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at
> https://lists.kictanet.or.ke/mailman/options/kictanet/francsangi%40yahoo.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at
> https://lists.kictanet.or.ke/mailman/options/kictanet/jgitau%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20160428/9917f33c/attachment.htm>