I installed Zuku last December and only used for one month. Since them I have been off. I eventually move on after the poor customer service I receive. The customer is king<br><br>On Thursday, April 28, 2016, John Gitau via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">Ive reached a point where for internet services i feel like i have enough choice to not take bad service lying down. Unless they have a really good reason i terminate service at the second time i see an outage. </p>
<p dir="ltr">My wallet votes and i get peace of mind. What i want fron this isps next is pay on demand or pay per use or 95th percentile billing - why because 3 of you have cables to my house +4g ; compete there activate new services selling me bandwidth and failing at it is just plain 19th century</p>
<div class="gmail_quote">On 28 Apr 2016 16:17, "franc MWANGI via kictanet" <<a href="javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="color:#000;background-color:#fff;font-family:times new roman,new york,times,serif;font-size:13px"><div><br></div><div><span>Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies. </span></div><div><span>Franc Mwangi</span></div> <div><br><br></div><div style="display:block"> <div style="font-family:times new roman,new york,times,serif;font-size:13px"> <div style="font-family:HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:16px"> <div dir="ltr"><font size="2" face="Arial"> On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <<a href="javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<br></font></div> <br><br> <div><div><div><div><div><span style="font-size:11.0pt">My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable.</span></div><div><span style="font-size:11.0pt"> </span></div><div><div><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> kictanet [mailto:<a href="javascript:_e(%7B%7D,'cvml','kictanet-bounces%2Bbkioko');" target="_blank">kictanet-bounces+bkioko</a>=<a href="javascript:_e(%7B%7D,'cvml','bernsoft.com@lists.kictanet.or.ke');" target="_blank">bernsoft.com@lists.kictanet.or.ke</a>] <b>On Behalf Of </b>DigitalTVAfrica via kictanet<br clear="none"><b>Sent:</b> Thursday, April 28, 2016 2:40 PM<br clear="none"><b>To:</b> <a href="javascript:_e(%7B%7D,'cvml','bkioko@bernsoft.com');" target="_blank">bkioko@bernsoft.com</a><br clear="none"><b>Cc:</b> DigitalTVAfrica<br clear="none"><b>Subject:</b> Re: [kictanet] Zuku Support</span></div><div> </div><div><div>I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times.</div></div></div><div><div><div><br clear="all"></div><div><div><div><div><div><div><div><div align="center" style="text-align:center"><img width="96" height="76" src="https://docs.google.com/a/madeinkenya.org/uc?id=0BwZb4A-LDS-AUDRMWDFTSzIteXM&export=download"></div><div><div><b><i><span style="font-size:10.0pt">Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage.</span></i></b><i><span style="font-size:10.0pt"> </span></i></div></div></div></div></div></div></div></div></div><div> </div><div><div>On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <<a rel="nofollow" shape="rect" href="javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:</div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><div><br clear="none">I also use Zuku and they have had problems the whole week.</div><div><div><div><br clear="none">On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:<br clear="none">> Hi listers,<br clear="none">><br clear="none">> My experience with Zuku is very frustrating last three days. We have<br clear="none">> reported a problem to them and they have promised to send a technician to<br clear="none">> us. Three days now but no one has showed up. In effect losing 3 days of<br clear="none">> valuable time.<br clear="none">><br clear="none">> What is your experience or do people just switch service providers from<br clear="none">> such?<br clear="none">><br clear="none">> If anyone in this list works for Zuku and is concerned, you have my<br clear="none">> email.<br clear="none">><br clear="none">><br clear="none">><br clear="none">><br clear="none">> --<br clear="none">><br clear="none">> * ------------------------------ *<br clear="none">><br clear="none">><br clear="none">><br clear="none">> This e-mail and any attachments may contain information that is<br clear="none">> confidential, legally privileged and protected by law and is intended for<br clear="none">> the sole use of the named recipient(s). 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The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br clear="none"><br clear="none">KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</div></div></div></blockquote></div></div><div> </div></div></div></div><div><br clear="none">
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