[kictanet] Zuku Support

Fri Apr 29 16:05:56 EAT 2016

Zuku team of tour showed up today and addressed the challenges. All seems fine now. As I said, when its working, it works. When it breaks down the frustration is unbearable.

From: kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com at lists.kictanet.or.ke] On Behalf Of Joseph Amuke via kictanet
Sent: Friday, April 29, 2016 2:45 PM
To: bkioko at bernsoft.com
Cc: Joseph Amuke
Subject: Re: [kictanet] Zuku Support

I installed Zuku last December and only used for one month. Since them I have been off. I eventually move on after the poor customer service I receive. The customer is king

On Thursday, April 28, 2016, John Gitau via kictanet <kictanet at lists.kictanet.or.ke <mailto:kictanet at lists.kictanet.or.ke> > wrote:

Ive reached a point where for internet services i feel like i have enough choice to not take bad service lying down. Unless they have a really good reason i terminate service at the second time i see an outage. 

My wallet votes and i get peace of mind. What i want fron this isps next is  pay on demand or pay per use or 95th percentile billing -  why because 3 of you have cables to my house +4g ; compete there activate new services selling me bandwidth and failing at it is just plain 19th century

On 28 Apr 2016 16:17, "franc MWANGI via kictanet" <kictanet at lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet at lists.kictanet.or.ke');> > wrote:

Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'.  I also have an experience with their twitter lies. 

Franc Mwangi

On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <kictanet at lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet at lists.kictanet.or.ke');> > wrote:

My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable.

From: kictanet [mailto:kictanet-bounces+bkioko <javascript:_e(%7B%7D,'cvml','kictanet-bounces%2Bbkioko');> =bernsoft.com at lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','bernsoft.com at lists.kictanet.or.ke');> ] On Behalf Of DigitalTVAfrica via kictanet
Sent: Thursday, April 28, 2016 2:40 PM
To: bkioko at bernsoft.com <javascript:_e(%7B%7D,'cvml','bkioko at bernsoft.com');> 
Cc: DigitalTVAfrica
Subject: Re: [kictanet] Zuku Support

I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times.

  <https://docs.google.com/a/madeinkenya.org/uc?id=0BwZb4A-LDS-AUDRMWDFTSzIteXM&export=download> 

Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage. 

On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <kictanet at lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet at lists.kictanet.or.ke');> > wrote:

I also use Zuku and they have had problems the whole week.

On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
> Hi listers,
>
> My experience with Zuku is very frustrating last three days. We have
> reported a problem to them and they have promised to send a technician to
> us. Three days now but no one has showed up. In effect losing 3 days of
> valuable time.
>
> What is your experience or do people just switch service providers from
> such?
>
> If anyone in this list works for Zuku and is concerned, you have my
> email.
>
>
>
>
> --
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