[kictanet] Airtel Misleading Customers

[Grace Githaiga]

@Wakaba
It is great that you were sorted out. However, did the original call actually emanate from  Airtel? 
RgdsGrace

Date: Mon, 14 Sep 2015 11:31:52 +0300
Subject: Re: [kictanet] Airtel Misleading Customers
From: kictanet at lists.kictanet.or.ke
CC: ali at hussein.me.ke
To: ggithaiga at hotmail.com

Peter
Great to hear you were sorted. I however have a problem with that. And its a problem across most of our organisations. This is one of Customer Service. And its a culture we must inculcate in our teams.
I don't need to speak to a Dick Omondi, (Airtel), Steve Chege (Safaricom) or Mohammed Jeneby (Zuku) to get service. 
Imagine how many Kenyans are out there who don't know the above and their equivalents in Corporate Kenya?
RegardsAli
HusseinHussein & Associates

 Tel: +254 770 906375/ 713 601113
Twitter: @AliHKassim

Skype: abu-jomoLinkedIn: http://ke.linkedin.com/in/alihkassim

Blog: www.alyhussein.com


Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.



On Mon, Sep 14, 2015 at 9:41 AM, Peter Wakaba via kictanet <kictanet at lists.kictanet.or.ke> wrote:
Listers,
This matter has now been brought to a very satisfactory conclusion after engaging with the very helpful customer care at Airtel.
Much obliged for the help from Dick Omondi.
In hindsight how I wish all our service providers were as responsive and helpful.

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