[kictanet] Airtel Misleading Customers

Mon Sep 14 13:48:52 EAT 2015

Thanks Mr Hussein,

Exactly our point, sir. It is euphemism for cover-up. Sadly, this is how we compromise ourselves and the interest of other consumers. Mr Wakaba went out (in detail) to describe how Airtel made him unhappy. Apparently, he is mute over how they have made him possibly “happy” or “too scared to speak out”. 

Eventually, both Airtel and the complainant remains with a (rotten) egg on their faces! It is a matter of integrity here. We are watching both Mr Wakaba and Airtel to come clean. Or else we will be seen to be using this List to advance wrong interests. 

Regards

David Kedode

Program Officer

www.cofek.co.ke <http://www.cofek.co.ke>  

From: kictanet [mailto:kictanet-bounces+hotline=cofek.co.ke at lists.kictanet.or.ke] On Behalf Of Ali Hussein via kictanet
Sent: Monday, September 14, 2015 11:32 AM
To: The Consumers Federation of Kenya (Cofek) <hotline at cofek.co.ke>
Cc: Ali Hussein <ali at hussein.me.ke>
Subject: Re: [kictanet] Airtel Misleading Customers

Peter

Great to hear you were sorted. I however have a problem with that. And its a problem across most of our organisations. This is one of Customer Service. And its a culture we must inculcate in our teams.

I don't need to speak to a Dick Omondi, (Airtel), Steve Chege (Safaricom) or Mohammed Jeneby (Zuku) to get service. 

Imagine how many Kenyans are out there who don't know the above and their equivalents in Corporate Kenya?

Regards

Ali Hussein

Hussein & Associates

Tel: +254 770 906375/ 713 601113

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim

Blog: www.alyhussein.com <http://www.alyhussein.com> 

Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. 

On Mon, Sep 14, 2015 at 9:41 AM, Peter Wakaba via kictanet <kictanet at lists.kictanet.or.ke <mailto:kictanet at lists.kictanet.or.ke> > wrote:

Listers,

This matter has now been brought to a very satisfactory conclusion after engaging with the very helpful customer care at Airtel.

Much obliged for the help from Dick Omondi.

In hindsight how I wish all our service providers were as responsive and helpful.

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