[kictanet] Airtel Misleading Customers

[Ali Hussein]

David and the Consumer Federation

I must protest. My point was not to allude what you have said. In my humble opinion there is absolutely no problem with raising issues of customer complaints on lists like this and/or on social media. Mine was to sensitive all of us of the missed opportunities coming from treating the issue of customer service subjectively and through people we know. 

For you to twist my post for whatever purpose is wrong and out of context.

Ali Hussein
Principal
Hussein & Associates
+254 0713 601113 / 0770906375

Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
Blog: www.alyhussein.com

"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought".  ~ Albert Szent-Györgyi

Sent from my iPad

> On Sep 14, 2015, at 1:48 PM, Consumers Federation of Kenya (COFEK) <hotline at cofek.co.ke> wrote:
> 
> Thanks Mr Hussein,
>  
> Exactly our point, sir. It is euphemism for cover-up. Sadly, this is how we compromise ourselves and the interest of other consumers. Mr Wakaba went out (in detail) to describe how Airtel made him unhappy. Apparently, he is mute over how they have made him possibly “happy” or “too scared to speak out”.
>  
> Eventually, both Airtel and the complainant remains with a (rotten) egg on their faces! It is a matter of integrity here. We are watching both Mr Wakaba and Airtel to come clean. Or else we will be seen to be using this List to advance wrong interests.
>  
> Regards
>  
> David Kedode
> Program Officer
> www.cofek.co.ke
>  
> From: kictanet [mailto:kictanet-bounces+hotline=cofek.co.ke at lists.kictanet.or.ke] On Behalf Of Ali Hussein via kictanet
> Sent: Monday, September 14, 2015 11:32 AM
> To: The Consumers Federation of Kenya (Cofek) <hotline at cofek.co.ke>
> Cc: Ali Hussein <ali at hussein.me.ke>
> Subject: Re: [kictanet] Airtel Misleading Customers
>  
> Peter
>  
> Great to hear you were sorted. I however have a problem with that. And its a problem across most of our organisations. This is one of Customer Service. And its a culture we must inculcate in our teams.
>  
> I don't need to speak to a Dick Omondi, (Airtel), Steve Chege (Safaricom) or Mohammed Jeneby (Zuku) to get service. 
>  
> Imagine how many Kenyans are out there who don't know the above and their equivalents in Corporate Kenya?
>  
> Regards
> 
> Ali Hussein
> Hussein & Associates
>  
> Tel: +254 770 906375/ 713 601113
> Twitter: @AliHKassim
> Skype: abu-jomo
> LinkedIn: http://ke.linkedin.com/in/alihkassim
> Blog: www.alyhussein.com
> 
> 
> Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
>  
> On Mon, Sep 14, 2015 at 9:41 AM, Peter Wakaba via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> Listers,
> 
> This matter has now been brought to a very satisfactory conclusion after engaging with the very helpful customer care at Airtel.
> 
> Much obliged for the help from Dick Omondi.
> 
> In hindsight how I wish all our service providers were as responsive and helpful.
> 
> 
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