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<body class='hmmessage'><div dir='ltr'>@Wakaba<div><br></div><div>It is great that you were sorted out. However, did the original call actually emanate from Airtel? </div><div><br></div><div>Rgds</div><div>Grace<br><br><div><hr id="stopSpelling">Date: Mon, 14 Sep 2015 11:31:52 +0300<br>Subject: Re: [kictanet] Airtel Misleading Customers<br>From: kictanet@lists.kictanet.or.ke<br>CC: ali@hussein.me.ke<br>To: ggithaiga@hotmail.com<br><br><div dir="ltr"><div class="ecxgmail_default" style="font-family:georgia,serif;">Peter</div><div class="ecxgmail_default" style="font-family:georgia,serif;"><br></div><div class="ecxgmail_default" style="font-family:georgia,serif;">Great to hear you were sorted. I however have a problem with that. And its a problem across most of our organisations. This is one of Customer Service. And its a culture we must inculcate in our teams.</div><div class="ecxgmail_default" style="font-family:georgia,serif;"><br></div><div class="ecxgmail_default" style="font-family:georgia,serif;">I don't need to speak to a Dick Omondi, (Airtel), Steve Chege (Safaricom) or Mohammed Jeneby (Zuku) to get service. </div><div class="ecxgmail_default" style="font-family:georgia,serif;"><br></div><div class="ecxgmail_default" style="font-family:georgia,serif;">Imagine how many Kenyans are out there who don't know the above and their equivalents in Corporate Kenya?</div><div class="ecxgmail_default" style="font-family:georgia,serif;"><br></div><div class="ecxgmail_default" style="font-family:georgia,serif;">Regards</div><div class="ecxgmail_extra"><br clear="all"><div><div class="ecxgmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><p style=""><b><font face="georgia, serif" size="2">Ali
Hussein</font></b></p><p style=""><font face="georgia, serif" size="2"><b>Hussein & Associates</b></font></p><font size="2">
</font><p style=""><font size="2"> </font></p><p style=""><font size="2"><span style="font-family:georgia,serif;"><span>T<font size="2">el: +254 770 906375/ 713 60<font size="2">1113</font></font><br></span></span></font></p><p style=""><font size="2"><span style="font-family:georgia,serif;"><span>Twitter: @AliHKassim</span><span></span></span></font></p><font size="2"><span style="font-family:georgia,serif;">
</span></font><p style=""><font size="2"><span style="font-family:georgia,serif;"><span>Skype: abu-jomo</span></span></font></p><p style=""><font size="2"><span style="font-family:georgia,serif;"><span>LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.com/in/alihkassim</a></span><a href="http://ke.linkedin.com/in/alihkassim" target="_blank"><span style="color:windowtext;text-decoration:none;"></span></a></span></font></p><font size="2"><span style="font-family:georgia,serif;"></span></font><p style="">
</p><font size="2"><span style="font-family:georgia,serif;"><span>Blog: <a href="http://www.alyhussein.com" target="_blank">www.alyhussein.com</a><br><br><br><font size="1">Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.</font></span></span></font><span style="font-family:"Baskerville Old Face","serif";font-size:11pt;"></span><span style="font-size:11pt;"></span>
<span style="font-family:"Baskerville Old Face","serif";"></span></div></div></div></div></div></div>
<br><div class="ecxgmail_quote">On Mon, Sep 14, 2015 at 9:41 AM, Peter Wakaba via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;"><p dir="ltr">Listers,</p>
<p dir="ltr">This matter has now been brought to a very satisfactory conclusion after engaging with the very helpful customer care at Airtel.</p>
<p dir="ltr">Much obliged for the help from Dick Omondi.</p>
<p dir="ltr">In hindsight how I wish all our service providers were as responsive and helpful.</p>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</div></div> </div></body>
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