[kictanet] Airtel Misleading Customers

[Ali Hussein]

Peter

Great to hear you were sorted. I however have a problem with that. And its
a problem across most of our organisations. This is one of Customer
Service. And its a culture we must inculcate in our teams.

I don't need to speak to a Dick Omondi, (Airtel), Steve Chege (Safaricom)
or Mohammed Jeneby (Zuku) to get service.

Imagine how many Kenyans are out there who don't know the above and their
equivalents in Corporate Kenya?

Regards

*Ali Hussein*

*Hussein & Associates*



Tel: +254 770 906375/ 713 601113

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim
<http://ke.linkedin.com/in/alihkassim>

Blog: www.alyhussein.com


Any information of a personal nature expressed in this email are purely
mine and do not necessarily reflect the official positions of the
organizations that I work with.

On Mon, Sep 14, 2015 at 9:41 AM, Peter Wakaba via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Listers,
>
> This matter has now been brought to a very satisfactory conclusion after
> engaging with the very helpful customer care at Airtel.
>
> Much obliged for the help from Dick Omondi.
>
> In hindsight how I wish all our service providers were as responsive and
> helpful.
>
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