[kictanet] eCitizen Working Well

Mon Nov 10 12:54:11 EAT 2014

Maybe the service supports only some web browsers and rejects some. Just
maybe.

______________________
Mwendwa Kivuva, Nairobi, Kenya
L: https://www.linkedin.com/in/lordmwesh
B: http://lord.me.ke/
T: twitter.com/lordmwesh

"There are some men who lift the age they inhabit, till all men walk on
higher ground in that lifetime." - Maxwell Anderson

On 10 November 2014 11:54, Walubengo J via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> @Macharia_Gaitho,
>
> the form +help is actually there and I copy below.  I suspect you may NOT
> have succesfully registered/logged in - that's why this page maybe
> invisible.
>
>
> But your question means ICT Authority or whoever is running this eCitizen
> portal needs a 24/7 customer care, prefarrably on Twitter.
>
> walu.
> nb: @Victor and or @Matiang'i : I will send you a digital invoice for
> doing your customer service :-).
> -----------------copy below-------
> 6. Duplicate Driving License
>
> Having a defaced license, losing your driver's license, or worse yet
> having it stolen, creates a myriad of problems, but it does happen.
> eCitizen help you through the process of getting it replaced.
> Process for replacing a Defaced Licenses
>
>     Select the 'Defaced Driving Licence' from the application form
>     Enter the file reference number then pay
>     Download your paid invoice from billing
>     Visit Times towers, NTSA offices in Nairobi with your Invoice, two
> passport Photographs and your old drivers license
>
> Process for replacing a Defaced Licenses
>
>     Select the 'Lost Driving Licence' from the application form
>     Attach a police abstract
>     Download your paid invoice from billing
>     Visit Times towers, NTSA offices in Nairobi with your Invoice and two
> passport Photographs.
>
> Fees for replacing a Lost Licenses / Defaced Licenses
> Service         Fee (Kshs)
> Defaced drivers license / Lost Drivers License  1000
> Convenience fee         50
> Total   1050
> --------------------------------------------
> On Mon, 11/10/14, Macharia Gaitho via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>  Subject: Re: [kictanet] eCitizen Working Well
>  To: jwalu at yahoo.com
>  Date: Monday, November 10, 2014, 11:21 AM
>
>  I'm trying to apply for a duplicate
>  driving license, but encountering problems and can't
>  find a 'help' button. I'm not getting  the
>  application form that I'm supposed to submit, and
>  neither the reference number.
>  Saidia
>
>  On 7 November 2014 17:31,
>  Dorcas Muthoni via kictanet <kictanet at lists.kictanet.or.ke>
>  wrote:
>  Hi All,
>  Wanted to pass a thumbs up to the
>  ICT Authority Team, i used the eCitizen portal to apply for
>  a duplicate DL recently.
>  All worked out very
>  well.
>  Thumbs up to the
>  Pesapal team, that payment went very well!
>  NTSA customer service was
>  great.
>  Times tower 3rd
>  Floor team was bit slow, i forgive them as i got our old
>  paper booklet DL version for the
>  replacement.
>  I did
>  not leave my desk to have these going which was even
>  greater! My messenger collected the DL painlessly
>  too.
>  Kudos to all
>  behind the work. I guess Dr. Matiang'i, Victor, Dr.
>  Getao, Harry, Mugambi and entire team.
>  --
>  Muthoni
>
>  My Blog: http://rugongo.blogspot.com/
>  --------------------------------------------
>  Mahatma Gandhi once said:-
>
>  First they ignore you,
>  Then
>  they laugh at you,
>  Then they fight you,
>  AND THEN YOU WIN!!!
>
>
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>  The Kenya ICT Action Network
>  (KICTANet) is a multi-stakeholder platform for people and
>  institutions interested and involved in ICT policy and
>  regulation. The network aims to act as a catalyst for reform
>  in the ICT sector in support of the national aim of ICT
>  enabled growth and development.
>
>  KICTANetiquette : Adhere to the same standards
>  of acceptable behaviors online that you follow in real life:
>  respect people's times and bandwidth, share knowledge,
>  don't flame or abuse or personalize, respect privacy, do
>  not spam, do not market your wares or
>  qualifications.
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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