[kictanet] eCitizen Working Well

Mon Nov 10 13:27:48 EAT 2014

You are right Mwendwa,

There is definitely browser compatibility issues that need resolution. 

Ali Hussein

+254 770 906375 / 0713 601113

Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
Blog: www.alyhussein.com

"I fear the day technology will surpass human interaction. The world will have a generation of idiots".  ~ Albert Einstein

Sent from my iPad

> On Nov 10, 2014, at 12:54 PM, Mwendwa Kivuva via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> 
> Maybe the service supports only some web browsers and rejects some. Just maybe.
> 
> ______________________
> Mwendwa Kivuva, Nairobi, Kenya
> L: https://www.linkedin.com/in/lordmwesh
> B: http://lord.me.ke/
> T: twitter.com/lordmwesh
> 
> "There are some men who lift the age they inhabit, till all men walk on higher ground in that lifetime." - Maxwell Anderson
> 
>> On 10 November 2014 11:54, Walubengo J via kictanet <kictanet at lists.kictanet.or.ke> wrote:
>> @Macharia_Gaitho,
>> 
>> the form +help is actually there and I copy below.  I suspect you may NOT have succesfully registered/logged in - that's why this page maybe invisible.
>> 
>> 
>> But your question means ICT Authority or whoever is running this eCitizen portal needs a 24/7 customer care, prefarrably on Twitter.
>> 
>> walu.
>> nb: @Victor and or @Matiang'i : I will send you a digital invoice for doing your customer service :-).
>> -----------------copy below-------
>> 6. Duplicate Driving License
>> 
>> Having a defaced license, losing your driver's license, or worse yet having it stolen, creates a myriad of problems, but it does happen. eCitizen help you through the process of getting it replaced.
>> Process for replacing a Defaced Licenses
>> 
>>     Select the 'Defaced Driving Licence' from the application form
>>     Enter the file reference number then pay
>>     Download your paid invoice from billing
>>     Visit Times towers, NTSA offices in Nairobi with your Invoice, two passport Photographs and your old drivers license
>> 
>> Process for replacing a Defaced Licenses
>> 
>>     Select the 'Lost Driving Licence' from the application form
>>     Attach a police abstract
>>     Download your paid invoice from billing
>>     Visit Times towers, NTSA offices in Nairobi with your Invoice and two passport Photographs.
>> 
>> Fees for replacing a Lost Licenses / Defaced Licenses
>> Service         Fee (Kshs)
>> Defaced drivers license / Lost Drivers License  1000
>> Convenience fee         50
>> Total   1050
>> --------------------------------------------
>> On Mon, 11/10/14, Macharia Gaitho via kictanet <kictanet at lists.kictanet.or.ke> wrote:
>> 
>>  Subject: Re: [kictanet] eCitizen Working Well
>>  To: jwalu at yahoo.com
>>  Date: Monday, November 10, 2014, 11:21 AM
>> 
>>  I'm trying to apply for a duplicate
>>  driving license, but encountering problems and can't
>>  find a 'help' button. I'm not getting  the
>>  application form that I'm supposed to submit, and
>>  neither the reference number.
>>  Saidia
>> 
>>  On 7 November 2014 17:31,
>>  Dorcas Muthoni via kictanet <kictanet at lists.kictanet.or.ke>
>>  wrote:
>>  Hi All,
>>  Wanted to pass a thumbs up to the
>>  ICT Authority Team, i used the eCitizen portal to apply for
>>  a duplicate DL recently.
>>  All worked out very
>>  well.
>>  Thumbs up to the
>>  Pesapal team, that payment went very well!
>>  NTSA customer service was
>>  great.
>>  Times tower 3rd
>>  Floor team was bit slow, i forgive them as i got our old
>>  paper booklet DL version for the
>>  replacement. 
>>  I did
>>  not leave my desk to have these going which was even
>>  greater! My messenger collected the DL painlessly
>>  too.
>>  Kudos to all
>>  behind the work. I guess Dr. Matiang'i, Victor, Dr.
>>  Getao, Harry, Mugambi and entire team. 
>>  --
>>  Muthoni
>> 
>>  My Blog: http://rugongo.blogspot.com/
>>  --------------------------------------------
>>  Mahatma Gandhi once said:-
>> 
>>  First they ignore you,
>>  Then
>>  they laugh at you,
>>  Then they fight you,
>>  AND THEN YOU WIN!!!
>> 
>> 
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>>  The Kenya ICT Action Network
>>  (KICTANet) is a multi-stakeholder platform for people and
>>  institutions interested and involved in ICT policy and
>>  regulation. The network aims to act as a catalyst for reform
>>  in the ICT sector in support of the national aim of ICT
>>  enabled growth and development.
>> 
>>  KICTANetiquette : Adhere to the same standards
>>  of acceptable behaviors online that you follow in real life:
>>  respect people's times and bandwidth, share knowledge,
>>  don't flame or abuse or personalize, respect privacy, do
>>  not spam, do not market your wares or
>>  qualifications.
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
>> 
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
> 
> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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