<div dir="ltr">Maybe the service supports only some web browsers and rejects some. Just maybe.<br></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr">______________________<br>Mwendwa Kivuva, Nairobi, Kenya<br>L: <a href="https://www.linkedin.com/in/lordmwesh" target="_blank">https://www.linkedin.com/in/lordmwesh</a><br>B: <a href="http://lord.me.ke/" target="_blank">http://lord.me.ke/</a><br>T: <a href="http://twitter.com/lordmwesh" target="_blank">twitter.com/lordmwesh</a><br><br><div><span style="color:rgb(41,47,51);font-family:Arial,sans-serif;font-size:16px;line-height:22px;white-space:pre-wrap">"There are some men who lift the age they inhabit, till all men walk on higher ground in that lifetime." - Maxwell Anderson</span><br></div></div></div></div>
<br><div class="gmail_quote">On 10 November 2014 11:54, Walubengo J via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">@Macharia_Gaitho,<br>
<br>
the form +help is actually there and I copy below. I suspect you may NOT have succesfully registered/logged in - that's why this page maybe invisible.<br>
<br>
<br>
But your question means ICT Authority or whoever is running this eCitizen portal needs a 24/7 customer care, prefarrably on Twitter.<br>
<br>
walu.<br>
nb: @Victor and or @Matiang'i : I will send you a digital invoice for doing your customer service :-).<br>
-----------------copy below-------<br>
6. Duplicate Driving License<br>
<br>
Having a defaced license, losing your driver's license, or worse yet having it stolen, creates a myriad of problems, but it does happen. eCitizen help you through the process of getting it replaced.<br>
Process for replacing a Defaced Licenses<br>
<br>
Select the 'Defaced Driving Licence' from the application form<br>
Enter the file reference number then pay<br>
Download your paid invoice from billing<br>
Visit Times towers, NTSA offices in Nairobi with your Invoice, two passport Photographs and your old drivers license<br>
<br>
Process for replacing a Defaced Licenses<br>
<br>
Select the 'Lost Driving Licence' from the application form<br>
Attach a police abstract<br>
Download your paid invoice from billing<br>
Visit Times towers, NTSA offices in Nairobi with your Invoice and two passport Photographs.<br>
<br>
Fees for replacing a Lost Licenses / Defaced Licenses<br>
Service Fee (Kshs)<br>
Defaced drivers license / Lost Drivers License 1000<br>
Convenience fee 50<br>
Total 1050<br>
--------------------------------------------<br>
<span class="">On Mon, 11/10/14, Macharia Gaitho via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br>
<br>
Subject: Re: [kictanet] eCitizen Working Well<br>
To: <a href="mailto:jwalu@yahoo.com">jwalu@yahoo.com</a><br>
</span> Date: Monday, November 10, 2014, 11:21 AM<br>
<div><div class="h5"><br>
I'm trying to apply for a duplicate<br>
driving license, but encountering problems and can't<br>
find a 'help' button. I'm not getting the<br>
application form that I'm supposed to submit, and<br>
neither the reference number.<br>
Saidia<br>
<br>
On 7 November 2014 17:31,<br>
Dorcas Muthoni via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br>
wrote:<br>
Hi All,<br>
Wanted to pass a thumbs up to the<br>
ICT Authority Team, i used the eCitizen portal to apply for<br>
a duplicate DL recently.<br>
All worked out very<br>
well.<br>
Thumbs up to the<br>
Pesapal team, that payment went very well!<br>
NTSA customer service was<br>
great.<br>
Times tower 3rd<br>
Floor team was bit slow, i forgive them as i got our old<br>
paper booklet DL version for the<br>
replacement. <br>
I did<br>
not leave my desk to have these going which was even<br>
greater! My messenger collected the DL painlessly<br>
too.<br>
Kudos to all<br>
behind the work. I guess Dr. Matiang'i, Victor, Dr.<br>
Getao, Harry, Mugambi and entire team. <br>
--<br>
Muthoni<br>
<br>
My Blog: <a href="http://rugongo.blogspot.com/" target="_blank">http://rugongo.blogspot.com/</a><br>
--------------------------------------------<br>
Mahatma Gandhi once said:-<br>
<br>
First they ignore you,<br>
Then<br>
they laugh at you,<br>
Then they fight you,<br>
AND THEN YOU WIN!!!<br>
<br>
<br>
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The Kenya ICT Action Network<br>
(KICTANet) is a multi-stakeholder platform for people and<br>
institutions interested and involved in ICT policy and<br>
regulation. The network aims to act as a catalyst for reform<br>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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