[kictanet] Help desk application

[Bwana Lawi]

@Edna, if you are still scouting, have a look at LanSupport -
http://www.synergy-pro.net/LanSupport.aspx

It's used widely in organisations, big and small


On Fri, Sep 13, 2013 at 3:31 PM, Edna shiko <ednawanjiku at gmail.com> wrote:

> @John thanks looking at it now
>
>
> On Fri, Sep 13, 2013 at 1:19 PM, John Masiwe <jmasiwe at bluegate.co.ke>wrote:
>
>> @Edna, @Waruingi****
>>
>> ** **
>>
>> I would recommend Sysaid (http://www.sysaid.com/),. Their Support is
>> great and the system is sold in modules so this makes it cost effective. I
>> used in a previous life as a Help Desk analyst for an organization with a
>> similar user base.****
>>
>> ** **
>>
>> Email David Lee in Sales (d.lee at sysaid.com) or their Help Desk (
>> helpdesk at sysaid.com)****
>>
>> ** **
>>
>> I hope this helps.****
>>
>> ** **
>>
>> Regards,****
>>
>> ** **
>>
>> *John Masiwe***
>>
>> *Business Development Director & CEO*
>>
>> *Blue Gate Technologies Ltd - *Professional and Quality ICT Services****
>>
>> 4th Floor – Bishop Maigua Plaza (opp. Uchumi Hyper – Ngong Rd)****
>>
>> Ngong Road, Nairobi****
>>
>> P. O. Box 344 – 00600 Nairobi****
>>
>> Website: www.bluegate.co.ke          |              Email:
>> jmasiwe at bluegate.co.ke       |              Tel: 0725 24 88 00****
>>
>> ** **
>>
>> *From:* kictanet [mailto:kictanet-bounces+jmasiwe=
>> bluegate.co.ke at lists.kictanet.or.ke] *On Behalf Of *Edna shiko
>> *Sent:* Friday, September 13, 2013 1:02 PM
>> *To:* jmasiwe at bluegate.co.ke
>> *Cc:* KICTAnet ICT Policy Discussions
>> *Subject:* Re: [kictanet] Help desk application****
>>
>> ** **
>>
>> following closely ****
>>
>> ** **
>>
>> On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <pwaruingi at gmail.com> wrote:*
>> ***
>>
>> Am shopping for a IT help desk application/solution to support a single
>> site with about 70 users. I am currently reading on service desk plus 8.2
>> and would appreciate your inputs on the same or other apps that you've had
>> experience with.
>>
>> Thank you,
>>
>> WARUINGI
>>
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>> Unsubscribe or change your options at
>> https://lists.kictanet.or.ke/mailman/options/kictanet/ednawanjiku%40gmail.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.****
>>
>> ** **
>>
>> ** **
>>
>> __________ Information from ESET NOD32 Antivirus, version of virus
>> signature database 8794 (20130913) __________****
>>
>> ** **
>>
>> The message was checked by ESET NOD32 Antivirus.****
>>
>> ** **
>>
>> http://www.eset.com****
>>
>>
>> __________ Information from ESET NOD32 Antivirus, version of virus
>> signature database 8794 (20130913) __________
>>
>> The message was checked by ESET NOD32 Antivirus.
>>
>> http://www.eset.com
>>
>
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at
> https://lists.kictanet.or.ke/mailman/options/kictanet/mail2lawi%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20130917/25fa4b3c/attachment.htm>