<div dir="ltr"><div>@Edna, if you are still scouting, have a look at LanSupport - <a href="http://www.synergy-pro.net/LanSupport.aspx">http://www.synergy-pro.net/LanSupport.aspx</a></div><div> </div><div>It's used widely in organisations, big and small</div>
</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, Sep 13, 2013 at 3:31 PM, Edna shiko <span dir="ltr"><<a href="mailto:ednawanjiku@gmail.com" target="_blank">ednawanjiku@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">@John thanks looking at it now<br></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br>
<br><div class="gmail_quote">On Fri, Sep 13, 2013 at 1:19 PM, John Masiwe <span dir="ltr"><<a href="mailto:jmasiwe@bluegate.co.ke" target="_blank">jmasiwe@bluegate.co.ke</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid">
<div lang="EN-US" vlink="purple" link="blue"><div><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt">@Edna, @Waruingi<u></u><u></u></span></p><p class="MsoNormal">
<span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt">I would recommend Sysaid (</span><a href="http://www.sysaid.com/" target="_blank">http://www.sysaid.com/</a>)<span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt">,. Their Support is great and the system is sold in modules so this makes it cost effective. I used in a previous life as a Help Desk analyst for an organization with a similar user base.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt">Email David Lee in Sales (<a href="mailto:d.lee@sysaid.com" target="_blank">d.lee@sysaid.com</a>) or their Help Desk (<a href="mailto:helpdesk@sysaid.com" target="_blank">helpdesk@sysaid.com</a>)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt">I hope this helps.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt">Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt"><u></u> <u></u></span></p><p class="MsoNormal"><b><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt">John Masiwe</span></b><b><span style="color:rgb(31,73,125);font-family:"Georgia","serif""><u></u><u></u></span></b></p>
<p class="MsoNormal"><i><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt">Business Development Director & CEO<u></u><u></u></span></i></p><p class="MsoNormal"><b><span style="color:rgb(31,73,125);font-family:"Agency FB","sans-serif";font-size:11pt">Blue Gate Technologies Ltd - </span></b><span style="color:rgb(31,73,125);font-family:"Agency FB","sans-serif";font-size:11pt">Professional and Quality ICT Services<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Agency FB","sans-serif";font-size:11pt">4<sup>th</sup> Floor – Bishop Maigua Plaza (opp. Uchumi Hyper – Ngong Rd)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Agency FB","sans-serif";font-size:11pt">Ngong Road, Nairobi<u></u><u></u></span></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Agency FB","sans-serif";font-size:11pt">P. O. Box 344 – 00600 Nairobi<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Book Antiqua","serif";font-size:9pt">Website: <a href="http://www.bluegate.co.ke" target="_blank">www.bluegate.co.ke</a> | Email: <a href="mailto:jmasiwe@bluegate.co.ke" target="_blank">jmasiwe@bluegate.co.ke</a> | Tel: <a href="tel:0725%2024%2088%2000" target="_blank" value="+254725248800">0725 24 88 00</a></span><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Georgia","serif";font-size:11pt"><u></u> <u></u></span></p><div style="border-width:1pt medium medium;border-style:solid none none;border-color:rgb(181,196,223) currentColor currentColor;padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-family:"Tahoma","sans-serif";font-size:10pt">From:</span></b><span style="font-family:"Tahoma","sans-serif";font-size:10pt"> kictanet [mailto:<a href="mailto:kictanet-bounces%2Bjmasiwe" target="_blank">kictanet-bounces+jmasiwe</a>=<a href="mailto:bluegate.co.ke@lists.kictanet.or.ke" target="_blank">bluegate.co.ke@lists.kictanet.or.ke</a>] <b>On Behalf Of </b>Edna shiko<br>
<b>Sent:</b> Friday, September 13, 2013 1:02 PM<br><b>To:</b> <a href="mailto:jmasiwe@bluegate.co.ke" target="_blank">jmasiwe@bluegate.co.ke</a><br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> Re: [kictanet] Help desk application<u></u><u></u></span></p>
</div><div><div><p class="MsoNormal"><u></u> <u></u></p><div><p class="MsoNormal">following closely <u></u><u></u></p></div><div><p class="MsoNormal" style="margin-bottom:12pt"><u></u> <u></u></p><div><p class="MsoNormal">
On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <<a href="mailto:pwaruingi@gmail.com" target="_blank">pwaruingi@gmail.com</a>> wrote:<u></u><u></u></p><p class="MsoNormal">Am shopping for a IT help desk application/solution to support a single site with about 70 users. I am currently reading on service desk plus 8.2 and would appreciate your inputs on the same or other apps that you've had experience with.<br>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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