[kictanet] Help desk application

[Edna shiko]

@John thanks looking at it now


On Fri, Sep 13, 2013 at 1:19 PM, John Masiwe <jmasiwe at bluegate.co.ke> wrote:

> @Edna, @Waruingi****
>
> ** **
>
> I would recommend Sysaid (http://www.sysaid.com/),. Their Support is
> great and the system is sold in modules so this makes it cost effective. I
> used in a previous life as a Help Desk analyst for an organization with a
> similar user base.****
>
> ** **
>
> Email David Lee in Sales (d.lee at sysaid.com) or their Help Desk (
> helpdesk at sysaid.com)****
>
> ** **
>
> I hope this helps.****
>
> ** **
>
> Regards,****
>
> ** **
>
> *John Masiwe***
>
> *Business Development Director & CEO*
>
> *Blue Gate Technologies Ltd - *Professional and Quality ICT Services****
>
> 4th Floor – Bishop Maigua Plaza (opp. Uchumi Hyper – Ngong Rd)****
>
> Ngong Road, Nairobi****
>
> P. O. Box 344 – 00600 Nairobi****
>
> Website: www.bluegate.co.ke          |              Email:
> jmasiwe at bluegate.co.ke       |              Tel: 0725 24 88 00****
>
> ** **
>
> *From:* kictanet [mailto:kictanet-bounces+jmasiwe=
> bluegate.co.ke at lists.kictanet.or.ke] *On Behalf Of *Edna shiko
> *Sent:* Friday, September 13, 2013 1:02 PM
> *To:* jmasiwe at bluegate.co.ke
> *Cc:* KICTAnet ICT Policy Discussions
> *Subject:* Re: [kictanet] Help desk application****
>
> ** **
>
> following closely ****
>
> ** **
>
> On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <pwaruingi at gmail.com> wrote:**
> **
>
> Am shopping for a IT help desk application/solution to support a single
> site with about 70 users. I am currently reading on service desk plus 8.2
> and would appreciate your inputs on the same or other apps that you've had
> experience with.
>
> Thank you,
>
> WARUINGI
>
>
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