[kictanet] Help desk application

[John Masiwe]

@Edna, @Waruingi

 

I would recommend Sysaid (http://www.sysaid.com/),. Their Support is great
and the system is sold in modules so this makes it cost effective. I used in
a previous life as a Help Desk analyst for an organization with a similar
user base.

 

Email David Lee in Sales (d.lee at sysaid.com) or their Help Desk
(helpdesk at sysaid.com)

 

I hope this helps.

 

Regards,

 

John Masiwe

Business Development Director & CEO

Blue Gate Technologies Ltd - Professional and Quality ICT Services

4th Floor - Bishop Maigua Plaza (opp. Uchumi Hyper - Ngong Rd)

Ngong Road, Nairobi

P. O. Box 344 - 00600 Nairobi

Website: www.bluegate.co.ke          |              Email:
jmasiwe at bluegate.co.ke       |              Tel: 0725 24 88 00

 

From: kictanet
[mailto:kictanet-bounces+jmasiwe=bluegate.co.ke at lists.kictanet.or.ke] On
Behalf Of Edna shiko
Sent: Friday, September 13, 2013 1:02 PM
To: jmasiwe at bluegate.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Help desk application

 

following closely 

 

On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <pwaruingi at gmail.com> wrote:

Am shopping for a IT help desk application/solution to support a single site
with about 70 users. I am currently reading on service desk plus 8.2 and
would appreciate your inputs on the same or other apps that you've had
experience with.

Thank you,

WARUINGI


_______________________________________________
kictanet mailing list
kictanet at lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet

Unsubscribe or change your options at
https://lists.kictanet.or.ke/mailman/options/kictanet/ednawanjiku%40gmail.co
m

The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.

 

 

__________ Information from ESET NOD32 Antivirus, version of virus signature
database 8794 (20130913) __________

 

The message was checked by ESET NOD32 Antivirus.

 

http://www.eset.com

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20130913/ab397f9f/attachment.htm>