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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>@Edna, @Waruingi<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>I would recommend Sysaid (</span><a href="http://www.sysaid.com/">http://www.sysaid.com/</a>)<span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>,. Their Support is great and the system is sold in modules so this makes it cost effective. I used in a previous life as a Help Desk analyst for an organization with a similar user base.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>Email David Lee in Sales (<a href="mailto:d.lee@sysaid.com">d.lee@sysaid.com</a>) or their Help Desk (<a href="mailto:helpdesk@sysaid.com">helpdesk@sysaid.com</a>)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>I hope this helps.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>John Masiwe</span></b><b><span style='font-family:"Georgia","serif";color:#1F497D'><o:p></o:p></span></b></p><p class=MsoNormal><i><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>Business Development Director & CEO<o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Agency FB","sans-serif";color:#1F497D'>Blue Gate Technologies Ltd - </span></b><span style='font-size:11.0pt;font-family:"Agency FB","sans-serif";color:#1F497D'>Professional and Quality ICT Services<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Agency FB","sans-serif";color:#1F497D'>4<sup>th</sup> Floor – Bishop Maigua Plaza (opp. Uchumi Hyper – Ngong Rd)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Agency FB","sans-serif";color:#1F497D'>Ngong Road, Nairobi<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Agency FB","sans-serif";color:#1F497D'>P. O. Box 344 – 00600 Nairobi<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Book Antiqua","serif";color:#1F497D'>Website: <a href="http://www.bluegate.co.ke">www.bluegate.co.ke</a> | Email: <a href="mailto:jmasiwe@bluegate.co.ke">jmasiwe@bluegate.co.ke</a> | Tel: 0725 24 88 00</span><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet [mailto:kictanet-bounces+jmasiwe=bluegate.co.ke@lists.kictanet.or.ke] <b>On Behalf Of </b>Edna shiko<br><b>Sent:</b> Friday, September 13, 2013 1:02 PM<br><b>To:</b> jmasiwe@bluegate.co.ke<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> Re: [kictanet] Help desk application<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>following closely <o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <<a href="mailto:pwaruingi@gmail.com" target="_blank">pwaruingi@gmail.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal>Am shopping for a IT help desk application/solution to support a single site with about 70 users. I am currently reading on service desk plus 8.2 and would appreciate your inputs on the same or other apps that you've had experience with.<br><br>Thank you,<br><br>WARUINGI<br><br><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/ednawanjiku%40gmail.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/ednawanjiku%40gmail.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p><p>__________ Information from ESET NOD32 Antivirus, version of virus signature database 8794 (20130913) __________<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p>The message was checked by ESET NOD32 Antivirus.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p><a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></p></div> <BR><BR>__________ Information from ESET NOD32 Antivirus, version of virus signature database 8794 (20130913) __________<BR><BR>The message was checked by ESET NOD32 Antivirus.<BR><BR><A HREF="http://www.eset.com">http://www.eset.com</A><BR> </body></html>