[kictanet] Safaricom protests CCK Ratings on quality of service

Thu Oct 17 18:10:31 EAT 2013

Walu

Our report is not yet out. We shall be releasing it soon.

Wambua

Sent from my BlackBerry 10 smartphone.

From: Walubengo J
Sent: Thursday, 17 October 2013 18:06 PM
To: Wambua, Christopher
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom protests CCK Ratings on quality of service

Interesting discussion.

Unfortunately I dont have the benefit of both CCK and Safaricom reports. What aspects of quality was being measured (Delays, Jitter, Latency, Dropped calls, etc?), How was it measured (methodology, tools), When was this measured (Peak times? Low times).

Can Safcom (Nzioka?) and CCK (Wambua?) share these reports or they are secret documents?

walu.
nb: that said, obviously the CCK report is likely to be less biased since each Operator can hire and commission their own research and the researcher may not get paid unless they make "supportive" findings and conclusions :-)
--------------------------------------------
On Thu, 10/17/13, Ali Hussein <ali at hussein.me.ke> wrote:

Subject: Re: [kictanet] Safaricom protests CCK Ratings on quality of service
To: jwalu at yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Date: Thursday, October 17, 2013, 8:32 AM

Bobby
Granted. That doesn't mean they should sit on
their laurels. We are simply raising the bar. In a land of
the blind it doesn't mean the one eyed man is all
seeing..He sees yes..but he would like to have the other eye
too..
CCK with all its shortcomings needs to be
supported when its doing something right. And in this case
they are. We all have experienced dropped calls, mediocre
service etc.

Ali Hussein
+254 0770
906375 / 0713 601113
"Kujikwaa si kuanguka,
bali ni kwenda mbele" (To stumble is not to fall but a
sign of going forward) - Swahili Proverb
Sent from my iPad
On Oct 17, 2013, at 8:00 AM, robert yawe <robertyawe at yahoo.co.uk>
wrote:

Hi,

Please send the following link to CCK

http://www.capitalfm.co.ke/business/2013/05/safaricom-in-sh25-5bn-net-profit/

It is called a public opinion
rating.
Regards
 Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel:
+254722511225, +254202010696

On Thursday, 17
October 2013, 5:10, Ali Hussein <ali at hussein.me.ke>
wrote:
Safaricom is headed for a clash with the Communications
Commission of Kenya (CCK) over quality checks that will
determine the renewal of its licence next
year.
The mobile telecoms firm
reckons that the regulator’s quality checks — which have
labelled Safaricom non-compliant — are erroneous and that
an independent assessment has given it a clean bill of
health.
The telcos are expected to
deliver overall performance of at least 80 per cent on eight
indicators to be compliant, but Safaricom had the worst
score of 50 per cent in the year to June while Airtel was
rated at 62.5 per cent. Telkom and Essar both achieved 87.5
per cent.
On Wednesday, Safaricom
said an independent assessor had given it a score of 87.5
per cent, a rating that is expected to spark a fresh row
with the CCK.
http://www.businessdailyafrica.com/Corporate-News/Safaricom-fights-CCK-over-voice-quality-checks/-/539550/2035438/-/item/0/-/wis1twz/-/index.html

Who do you believe?
Safaricom or CCK?
From a
 personal level my take is that CCK is on the right
track and need to tighten the screws on QoS across all
services in the Telco and ISP space. We have become too
comfortable with mediocre service and this is just not
on.
As an example for
the last one year my company has been paying service charges
to Orange for several lines which do not work. I have
even written to the CEO's
office with Zero action. I have written to the CCK complaint
hotline with Zero action. The only reason I'm forced to
pay every month is because some of those lines are tied to a
Pilot line and hence Orange is 'unable' to detach
them...surely..
Ali
Hussein
+254 0770
906375 / 0713 601113
"Kujikwaa si
kuanguka, bali ni kwenda mbele" (To stumble is not to
fall but a sign of going forward) - Swahili
Proverb
Sent from my
iPad
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