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Walu</div>
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Our report is not yet out. We shall be releasing it soon. </div>
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Wambua </div>
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Sent from my BlackBerry 10 smartphone.</p>
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<div><b>From: </b>Walubengo J</div>
<div><b>Sent: </b>Thursday, 17 October 2013 18:06 PM</div>
<div><b>To: </b>Wambua, Christopher</div>
<div><b>Cc: </b>KICTAnet ICT Policy Discussions</div>
<div><b>Subject: </b>Re: [kictanet] Safaricom protests CCK Ratings on quality of service</div>
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<div id="_originalContent" style="">Interesting discussion. <br>
<br>
Unfortunately I dont have the benefit of both CCK and Safaricom reports. What aspects of quality was being measured (Delays, Jitter, Latency, Dropped calls, etc?), How was it measured (methodology, tools), When was this measured (Peak times? Low times).<br>
<br>
Can Safcom (Nzioka?) and CCK (Wambua?) share these reports or they are secret documents?<br>
<br>
walu.<br>
nb: that said, obviously the CCK report is likely to be less biased since each Operator can hire and commission their own research and the researcher may not get paid unless they make "supportive" findings and conclusions :-)
<br>
--------------------------------------------<br>
On Thu, 10/17/13, Ali Hussein <ali@hussein.me.ke> wrote:<br>
<br>
Subject: Re: [kictanet] Safaricom protests CCK Ratings on quality of service<br>
To: jwalu@yahoo.com<br>
Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke><br>
Date: Thursday, October 17, 2013, 8:32 AM<br>
<br>
Bobby<br>
Granted. That doesn't mean they should sit on<br>
their laurels. We are simply raising the bar. In a land of<br>
the blind it doesn't mean the one eyed man is all<br>
seeing..He sees yes..but he would like to have the other eye<br>
too..<br>
CCK with all its shortcomings needs to be<br>
supported when its doing something right. And in this case<br>
they are. We all have experienced dropped calls, mediocre<br>
service etc. <br>
<br>
Ali Hussein<br>
+254 0770<br>
906375 / 0713 601113<br>
"Kujikwaa si kuanguka,<br>
bali ni kwenda mbele" (To stumble is not to fall but a<br>
sign of going forward) - Swahili Proverb<br>
Sent from my iPad<br>
On Oct 17, 2013, at 8:00 AM, robert yawe <robertyawe@yahoo.co.uk><br>
wrote:<br>
<br>
Hi,<br>
<br>
Please send the following link to CCK <br>
<br>
http://www.capitalfm.co.ke/business/2013/05/safaricom-in-sh25-5bn-net-profit/<br>
<br>
It is called a public opinion<br>
rating.<br>
Regards<br>
Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<br>
<br>
Tel:<br>
+254722511225, +254202010696 <br>
<br>
On Thursday, 17<br>
October 2013, 5:10, Ali Hussein <ali@hussein.me.ke><br>
wrote:<br>
Safaricom is headed for a clash with the Communications<br>
Commission of Kenya (CCK) over quality checks that will<br>
determine the renewal of its licence next<br>
year.<br>
The mobile telecoms firm<br>
reckons that the regulator’s quality checks — which have<br>
labelled Safaricom non-compliant — are erroneous and that<br>
an independent assessment has given it a clean bill of<br>
health.<br>
The telcos are expected to<br>
deliver overall performance of at least 80 per cent on eight<br>
indicators to be compliant, but Safaricom had the worst<br>
score of 50 per cent in the year to June while Airtel was<br>
rated at 62.5 per cent. Telkom and Essar both achieved 87.5<br>
per cent.<br>
On Wednesday, Safaricom<br>
said an independent assessor had given it a score of 87.5<br>
per cent, a rating that is expected to spark a fresh row<br>
with the CCK.<br>
http://www.businessdailyafrica.com/Corporate-News/Safaricom-fights-CCK-over-voice-quality-checks/-/539550/2035438/-/item/0/-/wis1twz/-/index.html<br>
<br>
Who do you believe?<br>
Safaricom or CCK? <br>
From a<br>
personal level my take is that CCK is on the right<br>
track and need to tighten the screws on QoS across all<br>
services in the Telco and ISP space. We have become too<br>
comfortable with mediocre service and this is just not<br>
on. <br>
As an example for<br>
the last one year my company has been paying service charges<br>
to Orange for several lines which do not work. I have<br>
even written to the CEO's<br>
office with Zero action. I have written to the CCK complaint<br>
hotline with Zero action. The only reason I'm forced to<br>
pay every month is because some of those lines are tied to a<br>
Pilot line and hence Orange is 'unable' to detach<br>
them...surely.. <br>
Ali<br>
Hussein<br>
+254 0770<br>
906375 / 0713 601113<br>
"Kujikwaa si<br>
kuanguka, bali ni kwenda mbele" (To stumble is not to<br>
fall but a sign of going forward) - Swahili<br>
Proverb<br>
Sent from my<br>
iPad<br>
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The Kenya ICT Action Network (KICTANet) is a<br>
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sector in support of the national aim of ICT enabled growth<br>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT
enabled growth and development.<br>
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or
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