[kictanet] Safaricom protests CCK Ratings on quality of service

[Walubengo J]

Interesting discussion. 

Unfortunately I dont have the benefit of both CCK and Safaricom reports.  What aspects of quality was being measured (Delays, Jitter, Latency, Dropped calls, etc?), How was it measured (methodology, tools), When was this measured (Peak times? Low times).

Can Safcom (Nzioka?) and CCK (Wambua?) share these reports or they are secret documents?

walu.
nb: that said, obviously the CCK report is likely to be less biased since each Operator can hire and commission their own research and the researcher may not get paid unless they make "supportive" findings and conclusions :-)  
--------------------------------------------
On Thu, 10/17/13, Ali Hussein <ali at hussein.me.ke> wrote:

 Subject: Re: [kictanet] Safaricom protests CCK Ratings on quality of service
 To: jwalu at yahoo.com
 Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
 Date: Thursday, October 17, 2013, 8:32 AM
 
 Bobby
 Granted. That doesn't mean they should sit on
 their laurels. We are simply raising the bar. In a land of
 the blind it doesn't mean the one eyed man is all
 seeing..He sees yes..but he would like to have the other eye
 too..
 CCK with all its shortcomings needs to be
 supported when its doing something right. And in this case
 they are. We all have experienced dropped calls, mediocre
 service etc. 
 
 Ali Hussein
 +254 0770
 906375 / 0713 601113
 "Kujikwaa si kuanguka,
 bali ni kwenda mbele" (To stumble is not to fall but a
 sign of going forward) - Swahili Proverb
 Sent from my iPad
 On Oct 17, 2013, at 8:00 AM, robert yawe <robertyawe at yahoo.co.uk>
 wrote:
 
 Hi,
 
 Please send the following link to CCK 
 
 http://www.capitalfm.co.ke/business/2013/05/safaricom-in-sh25-5bn-net-profit/
 
 It is called a public opinion
 rating.
 Regards
  Robert Yawe
 KAY System Technologies Ltd
 Phoenix House, 6th Floor
 P O Box 55806 Nairobi, 00200
 Kenya
 
 Tel:
  +254722511225, +254202010696 
  
      On Thursday, 17
 October 2013, 5:10, Ali Hussein <ali at hussein.me.ke>
 wrote:
     Safaricom is headed for a clash with the Communications
 Commission of Kenya (CCK) over quality checks that will
 determine the renewal of its licence next
 year.
 The mobile telecoms firm
 reckons that the regulator’s quality checks — which have
 labelled Safaricom non-compliant — are erroneous and that
 an independent assessment has given it a clean bill of
 health.
 The telcos are expected to
 deliver overall performance of at least 80 per cent on eight
 indicators to be compliant, but Safaricom had the worst
 score of 50 per cent in the year to June while Airtel was
 rated at 62.5 per cent. Telkom and Essar both achieved 87.5
 per cent.
 On Wednesday, Safaricom
 said an independent assessor had given it a score of 87.5
 per cent, a rating that is expected to spark a fresh row
 with the CCK.
 http://www.businessdailyafrica.com/Corporate-News/Safaricom-fights-CCK-over-voice-quality-checks/-/539550/2035438/-/item/0/-/wis1twz/-/index.html
 
 Who do you believe?
 Safaricom or CCK? 
 From a
  personal level my take is that CCK is on the right
 track and need to tighten the screws on QoS across all
 services in the Telco and ISP space. We have become too
 comfortable with mediocre service and this is just not
 on. 
 As an example for
 the last one year my company has been paying service charges
 to Orange for several lines which do not work. I have
 even written to the CEO's
 office with Zero action. I have written to the CCK complaint
 hotline with Zero action. The only reason I'm forced to
 pay every month is because some of those lines are tied to a
 Pilot line and hence Orange is 'unable' to detach
 them...surely.. 
 Ali
 Hussein
 +254 0770
 906375 / 0713 601113
 "Kujikwaa si
 kuanguka, bali ni kwenda mbele" (To stumble is not to
 fall but a sign of going forward) - Swahili
 Proverb
 Sent from my
 iPad
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 network aims to act as a catalyst for reform in the ICT
 sector in support of the national aim of ICT enabled growth
 and development.
 
 KICTANetiquette : Adhere to the same standards of acceptable
 behaviors online that you follow in real life: respect
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 or abuse or personalize, respect privacy, do not spam, do
 not market your wares or qualifications.