[kictanet] Safaricom protests CCK Ratings on quality of service

Thu Oct 17 19:21:23 EAT 2013

*soon*

*/suːn/
*

*adverb*

*1.*

*in or after a short time.*

*"everyone will soon know the truth"*

*synonyms:in a short time, shortly, presently, in the near future, before
long, in a little while, in a minute, in a moment, in an instant, in a
twinkling, in the twinkling of an eye, before you know it, any minute
(now), any day (now), any time (now), by and by; informalpronto, in (less
than) no time, in no time (at all), in a jiffy, in two shakes, in two
shakes of a lamb's tail, before you can say Jack Robinson;
informalsharpish, in a tick, in two ticks; dateddirectly; archaicanon;
literaryere long*

*"she'll be there soon"*

And you wonder why days go by and you have done nothing.... soon!

Waithaka Ngigi

Alliance Technologies
Nairobi, Kenya

www.A1.io
On 17 Oct 2013 18:16, "Wambua, Christopher" <Wambua at cck.go.ke> wrote:

>  Walu
>
>  Our report is not yet out. We shall be releasing it soon.
>
>  Wambua
>
> Sent from my BlackBerry 10 smartphone.
>    *From: *Walubengo J
> *Sent: *Thursday, 17 October 2013 18:06 PM
> *To: *Wambua, Christopher
> *Cc: *KICTAnet ICT Policy Discussions
> *Subject: *Re: [kictanet] Safaricom protests CCK Ratings on quality of
> service
>
> Interesting discussion.
>
> Unfortunately I dont have the benefit of both CCK and Safaricom reports.
> What aspects of quality was being measured (Delays, Jitter, Latency,
> Dropped calls, etc?), How was it measured (methodology, tools), When was
> this measured (Peak times? Low times).
>
> Can Safcom (Nzioka?) and CCK (Wambua?) share these reports or they are
> secret documents?
>
> walu.
> nb: that said, obviously the CCK report is likely to be less biased since
> each Operator can hire and commission their own research and the researcher
> may not get paid unless they make "supportive" findings and conclusions :-)
> --------------------------------------------
> On Thu, 10/17/13, Ali Hussein <ali at hussein.me.ke> wrote:
>
> Subject: Re: [kictanet] Safaricom protests CCK Ratings on quality of
> service
> To: jwalu at yahoo.com
> Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> Date: Thursday, October 17, 2013, 8:32 AM
>
> Bobby
> Granted. That doesn't mean they should sit on
> their laurels. We are simply raising the bar. In a land of
> the blind it doesn't mean the one eyed man is all
> seeing..He sees yes..but he would like to have the other eye
> too..
> CCK with all its shortcomings needs to be
> supported when its doing something right. And in this case
> they are. We all have experienced dropped calls, mediocre
> service etc.
>
> Ali Hussein
> +254 0770
> 906375 / 0713 601113
> "Kujikwaa si kuanguka,
> bali ni kwenda mbele" (To stumble is not to fall but a
> sign of going forward) - Swahili Proverb
> Sent from my iPad
> On Oct 17, 2013, at 8:00 AM, robert yawe <robertyawe at yahoo.co.uk>
> wrote:
>
> Hi,
>
> Please send the following link to CCK
>
>
> http://www.capitalfm.co.ke/business/2013/05/safaricom-in-sh25-5bn-net-profit/
>
> It is called a public opinion
> rating.
> Regards
>  Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel:
> +254722511225, +254202010696
>
> On Thursday, 17
> October 2013, 5:10, Ali Hussein <ali at hussein.me.ke>
> wrote:
> Safaricom is headed for a clash with the Communications
> Commission of Kenya (CCK) over quality checks that will
> determine the renewal of its licence next
> year.
> The mobile telecoms firm
> reckons that the regulator’s quality checks — which have
> labelled Safaricom non-compliant — are erroneous and that
> an independent assessment has given it a clean bill of
> health.
> The telcos are expected to
> deliver overall performance of at least 80 per cent on eight
> indicators to be compliant, but Safaricom had the worst
> score of 50 per cent in the year to June while Airtel was
> rated at 62.5 per cent. Telkom and Essar both achieved 87.5
> per cent.
> On Wednesday, Safaricom
> said an independent assessor had given it a score of 87.5
> per cent, a rating that is expected to spark a fresh row
> with the CCK.
>
> http://www.businessdailyafrica.com/Corporate-News/Safaricom-fights-CCK-over-voice-quality-checks/-/539550/2035438/-/item/0/-/wis1twz/-/index.html
>
> Who do you believe?
> Safaricom or CCK?
> From a
>  personal level my take is that CCK is on the right
> track and need to tighten the screws on QoS across all
> services in the Telco and ISP space. We have become too
> comfortable with mediocre service and this is just not
> on.
> As an example for
> the last one year my company has been paying service charges
> to Orange for several lines which do not work. I have
> even written to the CEO's
> office with Zero action. I have written to the CCK complaint
> hotline with Zero action. The only reason I'm forced to
> pay every month is because some of those lines are tied to a
> Pilot line and hence Orange is 'unable' to detach
> them...surely..
> Ali
> Hussein
> +254 0770
> 906375 / 0713 601113
> "Kujikwaa si
> kuanguka, bali ni kwenda mbele" (To stumble is not to
> fall but a sign of going forward) - Swahili
> Proverb
> Sent from my
> iPad
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