[kictanet] Data Bundles and Expiry Dates

[Davis Onsakia]

@Brian. Your assertion is wrong. The other day I 'lost' 500MB courtesy of
this expiry dates business; when I bought new bundles, the 500MB was not
there! Definitely not amused.

Best Regards,
Davis M Onsakia
"One doesn't discover new lands without consenting to lose sight of the
shore for a very long time."


On 31 July 2013 10:01, Brian Ngure <brian.ngure at gmail.com> wrote:

> Hi Ali,
>
> This is a question I have asked many times. Personally, I don't think data
> bundles should have an expiry, however, from my understanding, when they do
> the data is still there. You just can't use it until you top up again. Once
> you top up it is re-activated and added to the value of the bundle you have
> topped up with. It seems silly to me but I guess it is just a way to force
> customer to purchase more data bundles. Someone correct me if I wrong in my
> interpretation.
>
>
>
> On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <ali at hussein.me.ke> wrote:
>
>> Listers
>>
>> Please see below. A few months ago I wrote on this list about Telcos and
>> their expiry dates on data bundles. This is from Safaricom's customer
>> portal. A nice nifty customer service portal. My question however is this:-
>>
>> Is it legal to put an expiry date in bundles that I have already bought?
>> Even if it is written in the fine print of the legal document when you are
>> buying the bundle?  What happens when Nov 16 arrives and I haven't finished
>> my bundles? It's like telling me that my fuel will expire on a certain date
>> and my car will stall after that..
>>
>> I have copied the chukua hatua CCK email so that we can possibly get a
>> legal position on this.
>>
>> Your Data Bundle Balance
>>  Account Type Prepay Airtime Balance KShs. 86.55 Night Shift Data Balance 533.07
>> MB Data Bundle Expiry Date 2013-Aug-02 00:00:00 Data Bundle Balance 1446.5
>> MB Data Bundle Expiry Date 2013-Nov-16 07:38:34 Bonga Balance 165 Points
>> Refresh my Account <http://www.safaricom.com/bundles/>
>>
>> Ali Hussein
>> CEO | 3mice interactive media Ltd
>> Principal | Telemedia Africa Ltd
>>
>> +254 713 601113/ 0770 906375
>>
>> "The future belongs to him who knows how to wait." - Russian Proverb
>>
>> Sent from my iPad
>>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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