<div dir="ltr">@Brian. Your assertion is wrong. The other day I 'lost' 500MB courtesy of this expiry dates business; when I bought new bundles, the 500MB was not there! Definitely not amused.</div><div class="gmail_extra">
<br clear="all"><div>Best Regards,<br>Davis M Onsakia<br>"One doesn't discover new lands without consenting to lose sight of the shore for a very long time."<br></div>
<br><br><div class="gmail_quote">On 31 July 2013 10:01, Brian Ngure <span dir="ltr"><<a href="mailto:brian.ngure@gmail.com" target="_blank">brian.ngure@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div>Hi Ali,<br></div><div><br></div><div>This is a question I have asked many times. Personally, I don't think data bundles should have an expiry, however, from my understanding, when they do the data is still there. You just can't use it until you top up again. Once you top up it is re-activated and added to the value of the bundle you have topped up with. It seems silly to me but I guess it is just a way to force customer to purchase more data bundles. Someone correct me if I wrong in my interpretation.</div>
<div><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote"><div><div class="h5">On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <span dir="ltr"><<a href="mailto:ali@hussein.me.ke" target="_blank">ali@hussein.me.ke</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><div dir="auto"><div><span></span></div><div><div>Listers</div><div><br></div><div>Please see below. A few months ago I wrote on this list about Telcos and their expiry dates on data bundles. This is from Safaricom's customer portal. A nice nifty customer service portal. My question however is this:-</div>
<div><br></div><div>Is it legal to put an expiry date in bundles that I have already bought? Even if it is written in the fine print of the legal document when you are buying the bundle? What happens when Nov 16 arrives and I haven't finished my bundles? It's like telling me that my fuel will expire on a certain date and my car will stall after that..</div>
<div><br></div><div>I have copied the chukua hatua CCK email so that we can possibly get a legal position on this.</div><div><br></div><div><h4 style="text-align:-webkit-auto;border:1px solid rgb(108,182,65);margin:1px 0px 0px;padding:0px;min-height:31px;background-image:url()">
<span style="background-color:rgba(255,255,255,0)">Your Data Bundle Balance</span></h4><div style="border:0px;margin:0px;padding:0px;text-align:justify"></div><div style="line-height:20px;text-align:justify;color:rgb(109,108,108);font-size:15px;font-family:HelveticaNeue-Light,'Helvetica Neue Light','Helvetica Neue',sans-serif;margin:0px;padding:0px;border:0px">
<table border="0" style="text-align:-webkit-auto;border-width:0px 1px 1px;border-right-style:solid;border-bottom-style:solid;border-left-style:solid;border-right-color:rgb(204,204,204);border-bottom-color:rgb(204,204,204);border-left-color:rgb(204,204,204);margin:0px;padding:0px;width:337px">
<tbody style="border:0px;margin:0px;padding:0px"><tr style="border:0px;margin:0px;padding:0px"><td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<span style="border-width:0px 1px 0px 0px;border-right-style:dashed;border-right-color:rgb(108,182,65);margin:0px;padding:0px 0px 0px 5px;width:180px;display:block;text-align:left;font-weight:bold"><font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">Account Type</span></font></span></td>
<td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">Prepay</span></font></td></tr><tr style="border:0px;margin:0px;padding:0px"><td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<span style="border-width:0px 1px 0px 0px;border-right-style:dashed;border-right-color:rgb(108,182,65);margin:0px;padding:0px 0px 0px 5px;width:180px;display:block;text-align:left;font-weight:bold"><font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">Airtime Balance</span></font></span></td>
<td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">KShs. 86.55</span></font></td></tr><tr style="border:0px;margin:0px;padding:0px"><td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<span style="border-width:0px 1px 0px 0px;border-right-style:dashed;border-right-color:rgb(108,182,65);margin:0px;padding:0px 0px 0px 5px;width:180px;display:block;text-align:left;font-weight:bold"><font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">Night Shift Data Balance</span></font><span style="border-width:0px 1px 0px 0px;border-right-style:dashed;border-right-color:rgb(108,182,65);margin:0px;padding:0px 0px 0px 5px;width:180px;display:block"></span></span></td>
<td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">533.07 MB</span></font></td></tr><tr style="border:0px;margin:0px;padding:0px"><td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<span style="border-width:0px 1px 0px 0px;border-right-style:dashed;border-right-color:rgb(108,182,65);margin:0px;padding:0px 0px 0px 5px;width:180px;display:block;text-align:left;font-weight:bold"><font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">Data Bundle Expiry Date</span></font></span></td>
<td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">2013-Aug-02 00:00:00</span></font></td></tr><tr style="border:0px;margin:0px;padding:0px"><td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<span style="border-width:0px 1px 0px 0px;border-right-style:dashed;border-right-color:rgb(108,182,65);margin:0px;padding:0px 0px 0px 5px;width:180px;display:block;text-align:left;font-weight:bold"><font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">Data Bundle Balance</span></font><span style="border-width:0px 1px 0px 0px;border-right-style:dashed;border-right-color:rgb(108,182,65);margin:0px;padding:0px 0px 0px 5px;width:180px;display:block"></span></span></td>
<td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">1446.5 MB</span></font></td></tr><tr style="border:0px;margin:0px;padding:0px"><td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<span style="border-width:0px 1px 0px 0px;border-right-style:dashed;border-right-color:rgb(108,182,65);margin:0px;padding:0px 0px 0px 5px;width:180px;display:block;text-align:left;font-weight:bold"><font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">Data Bundle Expiry Date</span></font></span></td>
<td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">2013-Nov-16 07:38:34</span></font></td></tr><tr style="border:0px;margin:0px;padding:0px"><td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<span style="border-width:0px 1px 0px 0px;border-right-style:dashed;border-right-color:rgb(108,182,65);margin:0px;padding:0px 0px 0px 5px;width:180px;display:block;text-align:left;font-weight:bold"><font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">Bonga Balance</span></font></span></td>
<td style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">165 Points</span></font></td></tr><tr style="border:0px;margin:0px;padding:0px"><td colspan="2" style="border-top-width:0px;border-right-width:0px;border-bottom-width:1px!important;border-left-width:0px;border-bottom-style:solid!important;border-bottom-color:rgb(247,247,247)!important;margin:0px;padding:0px;min-height:30px">
<div style="border:0px;margin:0px;padding:0px"><a href="http://www.safaricom.com/bundles/" style="border:1px solid rgb(108,182,65);margin:0px auto;padding:0px;text-align:center;outline:none;text-decoration:none;min-height:30px;background-image:url();display:block;width:150px;border-top-left-radius:2px;border-top-right-radius:2px;border-bottom-right-radius:2px;border-bottom-left-radius:2px" target="_blank"><font color="#000000" face="Helvetica" size="3"><span style="line-height:normal;background-color:rgba(255,255,255,0)">Refresh my Account</span></font></a></div>
</td></tr></tbody></table></div><br><div><span style="font-family:Helvetica;font-size:medium">Ali Hussein</span></div><div><span style="font-family:Helvetica;font-size:medium">CEO | 3mice interactive media Ltd</span></div>
<div><div style="font-family:Helvetica;font-size:medium">Principal | Telemedia Africa Ltd</div></div><div style="font-family:Helvetica;font-size:medium"><br></div><div style="font-family:Helvetica;font-size:medium">+254 713 601113/ 0770 906375</div>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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