[kictanet] Data Bundles and Expiry Dates

[Brian Ngure]

Hi Ali,

This is a question I have asked many times. Personally, I don't think data
bundles should have an expiry, however, from my understanding, when they do
the data is still there. You just can't use it until you top up again. Once
you top up it is re-activated and added to the value of the bundle you have
topped up with. It seems silly to me but I guess it is just a way to force
customer to purchase more data bundles. Someone correct me if I wrong in my
interpretation.



On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <ali at hussein.me.ke> wrote:

> Listers
>
> Please see below. A few months ago I wrote on this list about Telcos and
> their expiry dates on data bundles. This is from Safaricom's customer
> portal. A nice nifty customer service portal. My question however is this:-
>
> Is it legal to put an expiry date in bundles that I have already bought?
> Even if it is written in the fine print of the legal document when you are
> buying the bundle?  What happens when Nov 16 arrives and I haven't finished
> my bundles? It's like telling me that my fuel will expire on a certain date
> and my car will stall after that..
>
> I have copied the chukua hatua CCK email so that we can possibly get a
> legal position on this.
>
> Your Data Bundle Balance
>  Account Type Prepay Airtime Balance KShs. 86.55 Night Shift Data Balance 533.07
> MB Data Bundle Expiry Date 2013-Aug-02 00:00:00 Data Bundle Balance 1446.5
> MB Data Bundle Expiry Date 2013-Nov-16 07:38:34 Bonga Balance 165 Points
> Refresh my Account <http://www.safaricom.com/bundles/>
>
> Ali Hussein
> CEO | 3mice interactive media Ltd
> Principal | Telemedia Africa Ltd
>
> +254 713 601113/ 0770 906375
>
> "The future belongs to him who knows how to wait." - Russian Proverb
>
> Sent from my iPad
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at
> https://lists.kictanet.or.ke/mailman/options/kictanet/brian.ngure%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20130731/81ded286/attachment.htm>