[kictanet] Data Bundles and Expiry Dates

Wed Jul 31 11:18:55 EAT 2013

Oops! @ Davies, I think you should follow up with safcom. I had not seen your response before I responded. But I am a user of the bundles and sometimes do take long before I top up. And I have never lost any of my bundles. Was speaking from a user's perspective. RgdsGG
Date: Wed, 31 Jul 2013 10:13:14 +0300
From: mautidavis at gmail.com
Subject: Re: [kictanet] Data Bundles and Expiry Dates
CC: chukuahatua at cck.go.ke; kictanet at lists.kictanet.or.ke
To: ggithaiga at hotmail.com

@Brian. Your assertion is wrong. The other day I 'lost' 500MB courtesy of this expiry dates business; when I bought new bundles, the 500MB was not there! Definitely not amused.
Best Regards,
Davis M Onsakia
"One doesn't discover new lands without consenting to lose sight of the shore for a very long time."

On 31 July 2013 10:01, Brian Ngure <brian.ngure at gmail.com> wrote:

Hi Ali,

This is a question I have asked many times. Personally, I don't think data bundles should have an expiry, however, from my understanding, when they do the data is still there. You just can't use it until you top up again. Once you top up it is re-activated and added to the value of the bundle you have topped up with. It seems silly to me but I guess it is just a way to force customer to purchase more data bundles. Someone correct me if I wrong in my interpretation.

On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <ali at hussein.me.ke> wrote:

Listers
Please see below. A few months ago I wrote on this list about Telcos and their expiry dates on data bundles. This is from Safaricom's customer portal. A nice nifty customer service portal. My question however is this:-

Is it legal to put an expiry date in bundles that I have already bought? Even if it is written in the fine print of the legal document when you are buying the bundle?  What happens when Nov 16 arrives and I haven't finished my bundles? It's like telling me that my fuel will expire on a certain date and my car will stall after that..

I have copied the chukua hatua CCK email so that we can possibly get a legal position on this.

Your Data Bundle Balance

Account Type

Prepay

Airtime Balance

KShs. 86.55

Night Shift Data Balance

533.07 MB

Data Bundle Expiry Date

2013-Aug-02 00:00:00

Data Bundle Balance

1446.5 MB

Data Bundle Expiry Date

2013-Nov-16 07:38:34

Bonga Balance

165 Points

Refresh my Account

Ali HusseinCEO | 3mice interactive media Ltd

Principal | Telemedia Africa Ltd
+254 713 601113/ 0770 906375

"The future belongs to him who knows how to wait." - Russian Proverb
Sent from my iPad
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