[kictanet] Data Bundles and Expiry Dates

[Grace Githaiga]

True Brian. And sometimes you only need to top up with Kes. 50. You really never loose the bundles. Ali, usiwe na wasiwasi :).RgdsGG
From: brian.ngure at gmail.com
Date: Wed, 31 Jul 2013 10:01:58 +0300
Subject: Re: [kictanet] Data Bundles and Expiry Dates
CC: chukuahatua at cck.go.ke; kictanet at lists.kictanet.or.ke
To: ggithaiga at hotmail.com

Hi Ali,

This is a question I have asked many times. Personally, I don't think data bundles should have an expiry, however, from my understanding, when they do the data is still there. You just can't use it until you top up again. Once you top up it is re-activated and added to the value of the bundle you have topped up with. It seems silly to me but I guess it is just a way to force customer to purchase more data bundles. Someone correct me if I wrong in my interpretation.




On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <ali at hussein.me.ke> wrote:


Listers
Please see below. A few months ago I wrote on this list about Telcos and their expiry dates on data bundles. This is from Safaricom's customer portal. A nice nifty customer service portal. My question however is this:-


Is it legal to put an expiry date in bundles that I have already bought? Even if it is written in the fine print of the legal document when you are buying the bundle?  What happens when Nov 16 arrives and I haven't finished my bundles? It's like telling me that my fuel will expire on a certain date and my car will stall after that..


I have copied the chukua hatua CCK email so that we can possibly get a legal position on this.


Your Data Bundle Balance





Account Type



Prepay

Airtime Balance



KShs. 86.55

Night Shift Data Balance



533.07 MB

Data Bundle Expiry Date



2013-Aug-02 00:00:00

Data Bundle Balance



1446.5 MB

Data Bundle Expiry Date



2013-Nov-16 07:38:34

Bonga Balance



165 Points

Refresh my Account


Ali HusseinCEO | 3mice interactive media Ltd

Principal | Telemedia Africa Ltd
+254 713 601113/ 0770 906375


"The future belongs to him who knows how to wait." - Russian Proverb
Sent from my iPad
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. 		 	   		  
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