[kictanet] Poor Customer Service is no Customer Service

[Matunda Nyanchama]

Ngethe

I must confess that if I had an alternative I could switch at a whim; without any regret.

But we also are used to mediocre service and it is what we get.

 
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Matunda Nyanchama, PhD, CISSP; mnyanchama at aganoconsulting.com
Agano Consulting Inc.;  www.aganoconsulting.com; Twitter: nmatunda;  Skype: okiambe
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________________________________
 From: "ngethe.kariuki2007 at yahoo.co.uk" <ngethe.kariuki2007 at yahoo.co.uk>
To: Matunda Nyanchama <mnyanchama at aganoconsulting.com> 
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke> 
Sent: Thursday, December 6, 2012 8:59 AM
Subject: Re: [kictanet] Poor Customer Service is no Customer Service
 
Nyanchama,Listers
Contrary to popular belief,there is nothing inherently efficient in a private company.Only competition or its threat makes them so.So the question is:Where there is little or no effective competition,where would the incentive to offer good service come from unless they are serving their self-interest(read profit motive).
Sent from my BlackBerry®

-----Original Message-----
From: Matunda Nyanchama <mnyanchama at aganoconsulting.com>
Sender: "kictanet"
<kictanet-bounces+ngethe.kariuki2007=yahoo.co.uk at lists.kictanet.or.ke>
Date: Wed, 5 Dec 2012 20:27:17 
To: <ngethe.kariuki2007 at yahoo.co.uk>
Reply-To: Matunda Nyanchama <mnyanchama at aganoconsulting.com>
Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
Subject: [kictanet] Poor Customer Service is no Customer Service

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