<html><body><div style="color:#000; background-color:#fff; font-family:arial, helvetica, sans-serif;font-size:12pt"><div><span>Ngethe</span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'Times New Roman'; background-color: transparent; font-style: normal;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'Times New Roman'; background-color: transparent; font-style: normal;"><span>I must confess that if I had an alternative I could switch at a whim; without any regret.</span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'Times New Roman'; background-color: transparent; font-style: normal;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'Times New Roman'; background-color: transparent; font-style: normal;"><span>But we also are used to mediocre service and it is what we get.</span></div><div style="color: rgb(0, 0, 0); font-size: 16px;
font-family: 'Times New Roman'; background-color: transparent; font-style: normal;"><br></div><div></div><div> </div><div><font size="2"><span style="font-family: times, serif;">----------------------------------------------------------------------------------------------</span><br style="font-family: times, serif;"></font><font size="2"><span style="font-family: times, serif;">Matunda Nyanchama, PhD, CISSP; mnyanchama@aganoconsulting.com</span><br style="font-family: times, serif;"><span style="font-family: times, serif;">Agano Consulting Inc.; </span><a rel="nofollow" style="font-family: times, serif;" target="_blank" href="http://www.aganoconsulting.com/">www.aganoconsulting.com</a>; </font><font class="Apple-style-span" size="2">Twitter: <a rel="nofollow" target="_blank" href="http://twitter.com/#%21/nmatunda"><span class="yshortcuts" id="lw_1298476732_5" style="color:rgb(54, 99, 136);">nmatunda; </span></a></font><font
class="Apple-style-span" size="2"><span style="text-decoration:underline;"></span>Skype: okiambe</font><font size="2"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; font-size: medium; font-family: 'Book Antiqua';"><span class="Apple-style-span" style="font-size: 11px; font-family: verdana, helvetica, sans-serif;"></span></span><br style="font-family: times, serif;"><span style="font-family: times, serif;">----------------------------------------------------------------------------------------------</span><span style="font-style: italic; font-family: times, serif;"></span><span style="font-family: times, serif;" lang="EN-CA"></span></font></div><style><!--filtered {font-family:"Book Antiqua";panose-1:2 4 6 2
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{font-family:"Book Antiqua";}p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in 0in 0.0001pt;font-size:11pt;font-family:"Book Antiqua";}p {margin-right:0in;margin-left:0in;font-size:12pt;font-family:"Times New Roman";}filtered {margin:1in 1.25in;}div.Section1 {}</style><div><span style="font-family: times, serif; font-size: 13px;"><div class="MsoPlainText">"The best revenge is massive success" - Frank Sinatra<span style="font-style:italic;"></span></div></span><span style="font-family: times, serif;">-----------------------------------------------------------------------------------------------</span><br style="font-family: times, serif;"><font style="font-family: times, serif;" size="1">This e-mail, including attachments, may be privileged and may contain confidential or proprietary information intended only for the addressee(s). Any other distribution, copying, use, or disclosure is unauthorized and strictly prohibited. If you have received this
message in error, please notify the sender immediately by reply e-mail and permanently delete the message, including any attachments, without making a copy. Thank you.</font><br></div><br> <div style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"> <div dir="ltr"> <font size="2" face="Arial"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> "ngethe.kariuki2007@yahoo.co.uk" <ngethe.kariuki2007@yahoo.co.uk><br> <b><span style="font-weight: bold;">To:</span></b> Matunda Nyanchama <mnyanchama@aganoconsulting.com> <br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, December 6, 2012 8:59 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] Poor Customer Service is
no Customer Service<br> </font> </div> <br>
Nyanchama,Listers<br>Contrary to popular belief,there is nothing inherently efficient in a private company.Only competition or its threat makes them so.So the question is:Where there is little or no effective competition,where would the incentive to offer good service come from unless they are serving their self-interest(read profit motive).<br>Sent from my BlackBerry®<br><br>-----Original Message-----<br>From: Matunda Nyanchama <<a ymailto="mailto:mnyanchama@aganoconsulting.com" href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a>><br>Sender: "kictanet"<br> <kictanet-bounces+ngethe.kariuki2007=<a ymailto="mailto:yahoo.co.uk@lists.kictanet.or.ke" href="mailto:yahoo.co.uk@lists.kictanet.or.ke">yahoo.co.uk@lists.kictanet.or.ke</a>><br>Date: Wed, 5 Dec 2012 20:27:17 <br>To: <<a ymailto="mailto:ngethe.kariuki2007@yahoo.co.uk"
href="mailto:ngethe.kariuki2007@yahoo.co.uk">ngethe.kariuki2007@yahoo.co.uk</a>><br>Reply-To: Matunda Nyanchama <<a ymailto="mailto:mnyanchama@aganoconsulting.com" href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a>><br>Cc: KICTAnet ICT Policy Discussions<<a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br>Subject: [kictanet] Poor Customer Service is no Customer Service<br><br>_______________________________________________<br>kictanet mailing list<br><a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br><br><br> </div> </div> </div></body></html>