[kictanet] Poor Customer Service is no Customer Service

[ngethe.kariuki2007 at yahoo.co.uk]

Nyanchama,Listers
Contrary to popular belief,there is nothing inherently efficient in a private company.Only competition or its threat makes them so.So the question is:Where there is little or no effective competition,where would the incentive to offer good service come from unless they are serving their self-interest(read profit motive).
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-----Original Message-----
From: Matunda Nyanchama <mnyanchama at aganoconsulting.com>
Sender: "kictanet"
 <kictanet-bounces+ngethe.kariuki2007=yahoo.co.uk at lists.kictanet.or.ke>
Date: Wed, 5 Dec 2012 20:27:17 
To: <ngethe.kariuki2007 at yahoo.co.uk>
Reply-To: Matunda Nyanchama <mnyanchama at aganoconsulting.com>
Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
Subject: [kictanet] Poor Customer Service is no Customer Service

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