[kictanet] Poor Customer Service is no Customer Service

ngethe.kariuki2007 at yahoo.co.uk ngethe.kariuki2007 at yahoo.co.uk
Fri Dec 7 07:34:18 EAT 2012


Matunda,
No I do not entirely agree with you on this one.Services have considerably improved in some sectors of our country.However,we still have a long way to go.We need to sustain and build on the gains made.We have to do it ourselves.No development partner can do it for us in the long run!
Sent from my BlackBerry®

-----Original Message-----
From: Matunda Nyanchama <mnyanchama at aganoconsulting.com>
Date: Thu, 6 Dec 2012 19:52:15 
To: ngethe.kariuki2007 at yahoo.co.uk<ngethe.kariuki2007 at yahoo.co.uk>
Reply-To: Matunda Nyanchama <mnyanchama at aganoconsulting.com>
Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
Subject: Re: [kictanet] Poor Customer Service is no Customer Service

Ngethe

I must confess that if I had an alternative I could switch at a whim; without any regret.

But we also are used to mediocre service and it is what we get.

 
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Matunda Nyanchama, PhD, CISSP; mnyanchama at aganoconsulting.com
Agano Consulting Inc.;  www.aganoconsulting.com; Twitter: nmatunda;  Skype: okiambe
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________________________________
 From: "ngethe.kariuki2007 at yahoo.co.uk" <ngethe.kariuki2007 at yahoo.co.uk>
To: Matunda Nyanchama <mnyanchama at aganoconsulting.com> 
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke> 
Sent: Thursday, December 6, 2012 8:59 AM
Subject: Re: [kictanet] Poor Customer Service is no Customer Service
 
Nyanchama,Listers
Contrary to popular belief,there is nothing inherently efficient in a private company.Only competition or its threat makes them so.So the question is:Where there is little or no effective competition,where would the incentive to offer good service come from unless they are serving their self-interest(read profit motive).
Sent from my BlackBerry®

-----Original Message-----
From: Matunda Nyanchama <mnyanchama at aganoconsulting.com>
Sender: "kictanet"
<kictanet-bounces+ngethe.kariuki2007=yahoo.co.uk at lists.kictanet.or.ke>
Date: Wed, 5 Dec 2012 20:27:17 
To: <ngethe.kariuki2007 at yahoo.co.uk>
Reply-To: Matunda Nyanchama <mnyanchama at aganoconsulting.com>
Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
Subject: [kictanet] Poor Customer Service is no Customer Service

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