<html><body>Matunda,<br/>No I do not entirely agree with you on this one.Services have considerably improved in some sectors of our country.However,we still have a long way to go.We need to sustain and build on the gains made.We have to do it ourselves.No development partner can do it for us in the long run!<div>Sent from my BlackBerry®</div><hr/><div><b>From: </b> Matunda Nyanchama <mnyanchama@aganoconsulting.com>
</div><div><b>Date: </b>Thu, 6 Dec 2012 19:52:15 -0800 (PST)</div><div><b>To: </b>ngethe.kariuki2007@yahoo.co.uk<ngethe.kariuki2007@yahoo.co.uk></div><div><b>ReplyTo: </b> Matunda Nyanchama <mnyanchama@aganoconsulting.com>
</div><div><b>Cc: </b>KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke></div><div><b>Subject: </b>Re: [kictanet] Poor Customer Service is no Customer Service</div><div><br/></div><div style="color:#000; background-color:#fff; font-family:arial, helvetica, sans-serif;font-size:12pt"><div><span>Ngethe</span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'Times New Roman'; background-color: transparent; font-style: normal;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'Times New Roman'; background-color: transparent; font-style: normal;"><span>I must confess that if I had an alternative I could switch at a whim; without any regret.</span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'Times New Roman'; background-color: transparent; font-style: normal;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'Times New Roman'; background-color: transparent; font-style: normal;"><span>But we also are used to mediocre service and it is what we get.</span></div><div style="color: rgb(0, 0, 0); font-size: 16px;
font-family: 'Times New Roman'; background-color: transparent; font-style: normal;"><br></div><div></div><div> </div><div><font size="2"><span style="font-family: times, serif;">----------------------------------------------------------------------------------------------</span><br style="font-family: times, serif;"></font><font size="2"><span style="font-family: times, serif;">Matunda Nyanchama, PhD, CISSP; mnyanchama@aganoconsulting.com</span><br style="font-family: times, serif;"><span style="font-family: times, serif;">Agano Consulting Inc.; </span><a rel="nofollow" style="font-family: times, serif;" target="_blank" href="http://www.aganoconsulting.com/">www.aganoconsulting.com</a>; </font><font class="Apple-style-span" size="2">Twitter: <a rel="nofollow" target="_blank" href="http://twitter.com/#%21/nmatunda"><span class="yshortcuts" id="lw_1298476732_5" style="color:rgb(54, 99, 136);">nmatunda; </span></a></font><font
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message in error, please notify the sender immediately by reply e-mail and permanently delete the message, including any attachments, without making a copy. Thank you.</font><br></div><br> <div style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"> <div dir="ltr"> <font size="2" face="Arial"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> "ngethe.kariuki2007@yahoo.co.uk" <ngethe.kariuki2007@yahoo.co.uk><br> <b><span style="font-weight: bold;">To:</span></b> Matunda Nyanchama <mnyanchama@aganoconsulting.com> <br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, December 6, 2012 8:59 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] Poor Customer Service is
no Customer Service<br> </font> </div> <br>
Nyanchama,Listers<br>Contrary to popular belief,there is nothing inherently efficient in a private company.Only competition or its threat makes them so.So the question is:Where there is little or no effective competition,where would the incentive to offer good service come from unless they are serving their self-interest(read profit motive).<br>Sent from my BlackBerry®<br><br>-----Original Message-----<br>From: Matunda Nyanchama <<a ymailto="mailto:mnyanchama@aganoconsulting.com" href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a>><br>Sender: "kictanet"<br> <kictanet-bounces+ngethe.kariuki2007=<a ymailto="mailto:yahoo.co.uk@lists.kictanet.or.ke" href="mailto:yahoo.co.uk@lists.kictanet.or.ke">yahoo.co.uk@lists.kictanet.or.ke</a>><br>Date: Wed, 5 Dec 2012 20:27:17 <br>To: <<a ymailto="mailto:ngethe.kariuki2007@yahoo.co.uk"
href="mailto:ngethe.kariuki2007@yahoo.co.uk">ngethe.kariuki2007@yahoo.co.uk</a>><br>Reply-To: Matunda Nyanchama <<a ymailto="mailto:mnyanchama@aganoconsulting.com" href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a>><br>Cc: KICTAnet ICT Policy Discussions<<a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br>Subject: [kictanet] Poor Customer Service is no Customer Service<br><br>_______________________________________________<br>kictanet mailing list<br><a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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