[kictanet] [KICTAnet] Safaricom daily bundles - COFEK

Fri Oct 28 14:15:01 EAT 2011

Thanks Patricia for that reminder.

Allow me to re-post my sentiments below. (I had erroneously hit the 'reply'
button instead of the 'reply to all' one. Apologies to Edith for that).

====================================================
2011/10/27 Tony Likhanga <tlikhanga at gmail.com>
Hi all,

I am with Kamotho on the claims of sloppy service from the telecomms
regulator.

I lodged a legitimate complaint with them more than 6 months ago. Save for
some initial correspondence from them; the trail went cold despite my
constant reminders to them via e-mail.

Regards.
Tony

============================================================

2011/10/28 Muchiri, Patricia <Muchiri at cck.go.ke>

>  Good morning Listers,****
>
> ** **
>
> The Communications Commission of Kenya offers a redress  mechanism to
> Consumers of ICT goods and services who may be dissatisfied with how
> Operator’s /Service provides have handled their Complaints.****
>
> ** **
>
> On the specific issue of the Safaricom daily bundles please forward  the
> same to chukuahatua at cck.go.ke . ****
>
> ** **
>
> ** **
>
> Regards,****
>
> ** **
>
> ** **
>
> Patricia Muchiri -Assistant Director****
>
> Consumer Affairs Division ****
>
> Communications Commission of Kenya****
>
> Tel: +254 20 4242412/413****
>
> Mobile: +254 722 836 959****
>
> Fax: +254 20 4242411****
>
> P.O Box 14448, Nairobi****
>
> 00800****
>
> Nairobi****
>
> KENYA****
>
> Email: muchiri at cck.go.ke****
>
> Website:http://www.cck.go.ke****
>
>  ****
>
>  ****
>
> Disclaimer: ****
>
> This email and any files transmitted with it are confidential and intended
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> *From:* kictanet-bounces+muchiri=cck.go.ke at lists.kictanet.or.ke [mailto:
> kictanet-bounces+muchiri=cck.go.ke at lists.kictanet.or.ke] *On Behalf Of *Maryann
> Michuki
> *Sent:* Friday, October 28, 2011 9:29 AM
> *To:* Muchiri, Patricia
>
> *Cc:* KICTAnet ICT Policy Discussions
> *Subject:* Re: [kictanet] Safaricom daily bundles - COFEK****
>
>  ** **
>
> Morning Zachary, ****
>
> ** **
>
> Safaricom Daily Bundles renewals and deductions are done once every 24
> hours in line the bundle subscribed to ****
>
> ** **
>
> As discussed with the team, deduction on your line was done once yesterday.
>  ****
>
> ** **
>
> However,  the confirmation message was done twice in error. We are working
> to ensure that notification message is only sent once ****
>
> ** **
>
> Details of the billing on your line are also available on
> https://selfcare.safaricom.co.ke****
>
> ** **
>
> Have a good day ****
>
> ** **
>
> Kind Regards,****
>
> Maryann ****
>
> ** **
>
> ** **
>
> ** **
>
> *From:* kictanet-bounces+mmichuki=safaricom.co.ke at lists.kictanet.or.ke[mailto:
> kictanet-bounces+mmichuki=safaricom.co.ke at lists.kictanet.or.ke] *On Behalf
> Of *Zachary Ochieng
> *Sent:* Friday, October 28, 2011 8:58 AM
> *To:* Maryann Michuki
> *Cc:* KICTAnet ICT Policy Discussions
> *Subject:* Re: [kictanet] Safaricom daily bundles - COFEK****
>
> ** **
>
> Hi listers,
> As for me, they deductions were made twice yesterday. Surely, something
> needs to be done. If Safaricom is interested, my number is listed in the
> email signature below.
>
> Zachary.
>
> *Be the change you want to see in the world*
>
> *Zachary Ochieng
> Editor/Journalist
> Cell: +254 726 473 388
> Blog: http://ochiengzach.blogspot.com
> Twitter: @OchiengZach*
>
>
> --- On *Thu, 27/10/11, robert yawe <robertyawe at yahoo.co.uk>* wrote:****
>
>
> From: robert yawe <robertyawe at yahoo.co.uk>
> Subject: Re: [kictanet] Safaricom daily bundles - COFEK
> To: zzachmbir at yahoo.com
> Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> Date: Thursday, 27 October, 2011, 19:48****
>
> Hi,****
>
> ** **
>
> I believe this is an opportunity for COFEK to prove that they are
> interested in all consumers.****
>
> ** **
>
> Regards****
>
>  ****
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya****
>
> Tel: +254722511225, +254202010696****
>   ------------------------------
>
> *From:* Edith Adera <eadera at idrc.or.ke>
> *To:* robert yawe <robertyawe at yahoo.co.uk>
> *Cc:* KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> *Sent:* Thursday, 27 October 2011, 12:13
> *Subject:* RE: [kictanet] Safaricom daily bundles****
>
> Robert,****
>
>  ****
>
> You’re not alone! This is an issue that Safaricom should resolve quickly!
> We miss those days when we would get prompt response from Safaricom! even on
> this list.****
>
>  ****
>
> A lot Kenyans are losing money this way – consumers are not effectively
> protected in this country! Pertinent information is hidden in places not
> easy to get even by literate and techy users, how about illiterate,
> non-techy users!****
>
>  ****
>
> I wonder why Consumer issues are never taken seriously!****
>
>  ****
>
> Edith ****
>
>  ****
>
> *From:* kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke [mailto:
> kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] *On Behalf Of *robert
> yawe
> *Sent:* Thursday, October 27, 2011 9:43 AM
> *To:* Edith Adera
> *Cc:* KICTAnet ICT Policy Discussions
> *Subject:* [kictanet] Safaricom daily bundles****
>
>  ****
>
> Hi All,****
>
>  ****
>
> Seems the case against a blogger has dampened the activity on the list.***
> *
>
>  ****
>
> That's beside the point, I recently got a SMS about the Safaricom daily
> data bundle, which to the best of my knowledge I did not subscribe to as I
> do not use my phone for browsing (actually I have a separate phone for such
> activities).****
>
>  ****
>
> I assumed that the message was in error so I ignored it just to realise a
> few days later that the service was being renewed every day so I dialled the
> request code *544# to unsubscribe from the service just to find that the
> option does not exist on the menu.****
>
>  ****
>
> I then called 200 for assistance to be told that the item is not on the
> menu but that I should type "98" to get the option, we expect better from
> Safaricom can someone please resolve this issue a.s.a.p to prevent some of
> us from blowing the issue to the required proportions.****
>
>  ****
>
> Regards****
>
>  ****
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya****
>
> Tel: +254722511225, +254202010696****
>
> ** **
>
>
> -----Inline Attachment Follows-----****
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> *Note:*****
>
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> people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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