[kictanet] Safaricom daily bundles

[Maryann Michuki]

Dear Robert, 

 

We appreciate your feedback on the unsubscription option from the Daily
Data Bundles service 

 

In order to make this process easier, we are working to have this option
available within the first set of options on *544# Menu and this will be
completed by end of day 

 

Your line is however unsubscribed from the service 

 

Sincere apologies for the inconvenience 

 

Kind Regards,

Maryann 

 

 

From: kictanet-bounces+mmichuki=safaricom.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+mmichuki=safaricom.co.ke at lists.kictanet.or.ke]
On Behalf Of robert yawe
Sent: Thursday, October 27, 2011 9:43 AM
To: Maryann Michuki
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Safaricom daily bundles

 

Hi All,

 

Seems the case against a blogger has dampened the activity on the list.

 

That's beside the point, I recently got a SMS about the Safaricom daily
data bundle, which to the best of my knowledge I did not subscribe to as
I do not use my phone for browsing (actually I have a separate phone for
such activities).

 

I assumed that the message was in error so I ignored it just to realise
a few days later that the service was being renewed every day so I
dialled the request code *544# to unsubscribe from the service just to
find that the option does not exist on the menu.

 

I then called 200 for assistance to be told that the item is not on the
menu but that I should type "98" to get the option, we expect better
from Safaricom can someone please resolve this issue a.s.a.p to prevent
some of us from blowing the issue to the required proportions.

 

Regards

 

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696


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