Thanks Patricia for that reminder.<br><br>Allow me to re-post my sentiments below. (I had erroneously hit the 'reply' button instead of the 'reply to all' one. Apologies to Edith for that).<br><br><br>====================================================<br>
2011/10/27 Tony Likhanga <span dir="ltr"><<a href="mailto:tlikhanga@gmail.com">tlikhanga@gmail.com</a>></span><br>Hi all,<br><br>I am with Kamotho on the claims of sloppy service from the telecomms regulator.<br><br>
I
lodged a legitimate complaint with them more than 6 months ago. Save
for some initial correspondence from them; the trail went cold despite
my constant reminders to them via e-mail.<br>
<br>Regards.<br>Tony<br><br>============================================================<br><br><div class="gmail_quote">2011/10/28 Muchiri, Patricia <span dir="ltr"><<a href="mailto:Muchiri@cck.go.ke">Muchiri@cck.go.ke</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div link="blue" vlink="purple" lang="EN-CA">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Good morning Listers,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">The Communications Commission of Kenya offers a redress mechanism
to Consumers of ICT goods and services who may be dissatisfied with how Operator’s
/Service provides have handled their Complaints.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">On the specific issue of the Safaricom daily bundles please forward
the same to <a href="mailto:chukuahatua@cck.go.ke" target="_blank">chukuahatua@cck.go.ke</a> .
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Patricia Muchiri -Assistant Director<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Consumer Affairs Division <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Communications Commission of Kenya<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Tel: +254 20 4242412/413<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Mobile: +254 722 836 959<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Fax: +254 20 4242411<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">P.O Box 14448, Nairobi<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">00800<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Nairobi<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">KENYA<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Email: <a href="mailto:muchiri@cck.go.ke" target="_blank"><span style="color:#1F497D">muchiri@cck.go.ke</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Website:<a href="http://www.cck.go.ke" target="_blank">http://www.cck.go.ke</a><span onmouseout="cancel = false; window.setTimeout(WRCHideContent, 1000); clearTimeout(showTimer);" onmouseover=" var self = this; showTimer = window.setTimeout(function(){WRCShowContent({'rating':{'value':-1,'weight':-1},'flags':{},'single':false,'ttl':3600,'expireTime':'20111028150747'}, self.className)},600);" class="wrc0" style="padding-right: 16px; width: 16px; height: 16px;"></span><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">Disclaimer: <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1F497D">This email and any files transmitted with it are confidential
and intended solely for the use by the individual(s) or entity to whom it is
addressed to. If you are not the intended recipient you are notified that
disclosing, copying, distributing or taking any action in reliance on the
contents of this information is strictly prohibited. Additionally, if you have
received this email in error please notify the sender immediately by a reply
e-mail.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt" lang="EN-US">From:</span></b><span style="font-size:10.0pt" lang="EN-US"> kictanet-bounces+muchiri=<a href="mailto:cck.go.ke@lists.kictanet.or.ke" target="_blank">cck.go.ke@lists.kictanet.or.ke</a>
[mailto:<a href="mailto:kictanet-bounces%2Bmuchiri" target="_blank">kictanet-bounces+muchiri</a>=<a href="mailto:cck.go.ke@lists.kictanet.or.ke" target="_blank">cck.go.ke@lists.kictanet.or.ke</a>] <b>On Behalf
Of </b>Maryann Michuki<br>
<b>Sent:</b> Friday, October 28, 2011 9:29 AM<br>
<b>To:</b> Muchiri, Patricia</span></p><div><div></div><div class="h5"><br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Safaricom daily bundles - COFEK<u></u><u></u></div></div><p></p>
</div>
</div><div><div></div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB">Morning Zachary, <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB">Safaricom Daily Bundles renewals and deductions are done once
every 24 hours in line the bundle subscribed to <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB">As discussed with the team, deduction on your line was done once
yesterday. <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB">However, the confirmation message was done twice in error.
We are working to ensure that notification message is only sent once <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB">Details of the billing on your line are also available on <a href="https://selfcare.safaricom.co.ke" target="_blank">https://selfcare.safaricom.co.ke</a><span onmouseout="cancel = false; window.setTimeout(WRCHideContent, 1000); clearTimeout(showTimer);" onmouseover=" var self = this; showTimer = window.setTimeout(function(){WRCShowContent({'rating':{'value':-1,'weight':-1},'flags':{},'single':false,'ttl':3600,'expireTime':'20111028150747'}, self.className)},600);" class="wrc0" style="padding-right: 16px; width: 16px; height: 16px;"></span><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB">Have a good day <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB">Kind Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB">Maryann <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-GB"><u></u> <u></u></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt" lang="EN-US">From:</span></b><span style="font-size:10.0pt" lang="EN-US"> kictanet-bounces+mmichuki=<a href="mailto:safaricom.co.ke@lists.kictanet.or.ke" target="_blank">safaricom.co.ke@lists.kictanet.or.ke</a>
[mailto:<a href="mailto:kictanet-bounces%2Bmmichuki" target="_blank">kictanet-bounces+mmichuki</a>=<a href="mailto:safaricom.co.ke@lists.kictanet.or.ke" target="_blank">safaricom.co.ke@lists.kictanet.or.ke</a>] <b>On
Behalf Of </b>Zachary Ochieng<br>
<b>Sent:</b> Friday, October 28, 2011 8:58 AM<br>
<b>To:</b> Maryann Michuki<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Safaricom daily bundles - COFEK<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p>
<table border="0" cellpadding="0" cellspacing="0">
<tbody><tr>
<td style="padding:0cm 0cm 0cm 0cm" valign="top">
<p class="MsoNormal">Hi listers,<br>
As for me, they deductions were made twice yesterday. Surely, something needs
to be done. If Safaricom is interested, my number is listed in the email signature
below.<br>
<br>
Zachary.<br>
<br>
<b><span style="color:#00007F">Be the
change you want to see in the world</span></b><br>
<br>
<i><span style="color:#007F7F">Zachary Ochieng<br>
Editor/Journalist<br>
Cell: +254 726 473 388<br>
Blog: <a href="http://ochiengzach.blogspot.com" target="_blank">http://ochiengzach.blogspot.com</a><span onmouseout="cancel = false; window.setTimeout(WRCHideContent, 1000); clearTimeout(showTimer);" onmouseover=" var self = this; showTimer = window.setTimeout(function(){WRCShowContent({'rating':{'value':-1,'weight':0},'flags':{},'single':false,'ttl':3600,'expireTime':'20111028150747'}, self.className)},600);" class="wrc0" style="padding-right: 16px; width: 16px; height: 16px;"></span><br>
Twitter: @OchiengZach</span></i><br>
<br>
<br>
--- On <b>Thu, 27/10/11, robert yawe <i><<a href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a>></i></b>
wrote:<u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
From: robert yawe <<a href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a>><br>
Subject: Re: [kictanet] Safaricom daily bundles - COFEK<br>
To: <a href="mailto:zzachmbir@yahoo.com" target="_blank">zzachmbir@yahoo.com</a><br>
Cc: "KICTAnet ICT Policy Discussions"
<<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
Date: Thursday, 27 October, 2011, 19:48<u></u><u></u></p>
<div>
<div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black">Hi,<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black"><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black">I
believe this is an opportunity for COFEK to prove that they are interested in
all consumers.<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black"><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black">Regards<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black"> <u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt;background:white"><span style="color:black">Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black">Tel:
+254722511225, +254202010696<u></u><u></u></span></p>
<div>
<div>
<div class="MsoNormal" style="text-align:center;background:white" align="center"><span style="font-size:10.0pt;color:black">
<hr align="center" size="1" width="100%">
</span></div>
<p class="MsoNormal" style="margin-bottom:12.0pt;background:white"><b><span style="font-size:10.0pt;color:black">From:</span></b><span style="font-size:10.0pt;color:black"> Edith
Adera <<a href="mailto:eadera@idrc.or.ke" target="_blank">eadera@idrc.or.ke</a>><br>
<b>To:</b> robert yawe <<a href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a>><br>
<b>Cc:</b> KICTAnet ICT Policy Discussions
<<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
<b>Sent:</b> Thursday, 27 October 2011, 12:13<br>
<b>Subject:</b> RE: [kictanet] Safaricom daily bundles</span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
<div>
<div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#1F497D">Robert,</span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#1F497D"> </span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#1F497D">You’re not alone! This is an
issue that Safaricom should resolve quickly! We miss those days when we would
get prompt response from Safaricom! even on this list.</span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#1F497D"> </span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#1F497D">A lot Kenyans are losing
money this way – consumers are not effectively protected in this country!
Pertinent information is hidden in places not easy to get even by literate
and techy users, how about illiterate, non-techy users!</span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#1F497D"> </span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#1F497D">I wonder why Consumer issues
are never taken seriously!</span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#1F497D"> </span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#1F497D">Edith </span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#1F497D"> </span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
<div>
<div style="border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;border-color:-moz-use-text-color -moz-use-text-color">
<div>
<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;color:black">From:</span></b><span style="font-size:10.0pt;color:black">
kictanet-bounces+eadera=<a href="mailto:idrc.or.ke@lists.kictanet.or.ke" target="_blank">idrc.or.ke@lists.kictanet.or.ke</a>
[mailto:<a href="mailto:kictanet-bounces%2Beadera" target="_blank">kictanet-bounces+eadera</a>=<a href="mailto:idrc.or.ke@lists.kictanet.or.ke" target="_blank">idrc.or.ke@lists.kictanet.or.ke</a>] <b>On Behalf
Of </b>robert yawe<br>
<b>Sent:</b> Thursday, October 27, 2011 9:43 AM<br>
<b>To:</b> Edith Adera<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] Safaricom daily bundles</span><span style="font-family:"Times","serif";color:black"><u></u><u></u></span></p>
</div>
</div>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black"> <u></u><u></u></span></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black">Hi All,<u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black"> <u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black">Seems the case against a blogger has dampened the activity
on the list.<u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black"> <u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black">That's beside the point, I recently got a SMS about the
Safaricom daily data bundle, which to the best of my knowledge I did not
subscribe to as I do not use my phone for browsing (actually I have a
separate phone for such activities).<u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black"> <u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black">I assumed that the message was in error so I ignored it just to
realise a few days later that the service was being renewed every day so I
dialled the request code *544# to unsubscribe from the service just to find
that the option does not exist on the menu.<u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black"> <u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black">I then called 200 for assistance to be told that the item is not
on the menu but that I should type "98" to get the option, we
expect better from Safaricom can someone please resolve this issue a.s.a.p to
prevent some of us from blowing the issue to the required proportions.<u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black"> <u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black">Regards<u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black"> <u></u><u></u></span></p>
</div>
</div>
<div>
<div style="margin-bottom:12.0pt">
<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black">Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<u></u><u></u></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Times","serif";color:black">Tel: +254722511225, +254202010696<u></u><u></u></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt;background:white"><span style="font-family:"Times","serif";color:black"><u></u> <u></u></span></p>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
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