[kictanet] [KICTAnet] Safaricom daily bundles - COFEK

Fri Oct 28 09:59:16 EAT 2011

Good morning Listers,

The Communications Commission of Kenya offers a redress  mechanism to Consumers of ICT goods and services who may be dissatisfied with how Operator’s /Service provides have handled their Complaints.

On the specific issue of the Safaricom daily bundles please forward  the same to chukuahatua at cck.go.ke . 

Regards,

Patricia Muchiri -Assistant Director

Consumer Affairs Division 

Communications Commission of Kenya

Tel: +254 20 4242412/413

Mobile: +254 722 836 959

Fax: +254 20 4242411

P.O Box 14448, Nairobi

00800

Nairobi

KENYA

Email: muchiri at cck.go.ke <mailto:muchiri at cck.go.ke> 

Website:http://www.cck.go.ke

Disclaimer: 

This email and any files transmitted with it are confidential and intended solely for the use by the individual(s) or entity to whom it is addressed to. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Additionally, if you have received this email in error please notify the sender immediately by a reply e-mail.

From: kictanet-bounces+muchiri=cck.go.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+muchiri=cck.go.ke at lists.kictanet.or.ke] On Behalf Of Maryann Michuki
Sent: Friday, October 28, 2011 9:29 AM
To: Muchiri, Patricia
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom daily bundles - COFEK

Morning Zachary, 

Safaricom Daily Bundles renewals and deductions are done once every 24 hours in line the bundle subscribed to 

As discussed with the team, deduction on your line was done once yesterday.  

However,  the confirmation message was done twice in error. We are working to ensure that notification message is only sent once 

Details of the billing on your line are also available on https://selfcare.safaricom.co.ke

Have a good day 

Kind Regards,

Maryann 

From: kictanet-bounces+mmichuki=safaricom.co.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+mmichuki=safaricom.co.ke at lists.kictanet.or.ke] On Behalf Of Zachary Ochieng
Sent: Friday, October 28, 2011 8:58 AM
To: Maryann Michuki
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom daily bundles - COFEK

Hi listers,
As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below.

Zachary.

Be the change you want to see in the world

Zachary Ochieng
Editor/Journalist
Cell: +254 726 473 388
Blog: http://ochiengzach.blogspot.com
Twitter: @OchiengZach

--- On Thu, 27/10/11, robert yawe <robertyawe at yahoo.co.uk> wrote:

From: robert yawe <robertyawe at yahoo.co.uk>
Subject: Re: [kictanet] Safaricom daily bundles - COFEK
To: zzachmbir at yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Date: Thursday, 27 October, 2011, 19:48

Hi,

I believe this is an opportunity for COFEK to prove that they are interested in all consumers.

Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

________________________________

From: Edith Adera <eadera at idrc.or.ke>
To: robert yawe <robertyawe at yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Thursday, 27 October 2011, 12:13
Subject: RE: [kictanet] Safaricom daily bundles

Robert,

You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.

A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!

I wonder why Consumer issues are never taken seriously!

Edith 

From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On Behalf Of robert yawe
Sent: Thursday, October 27, 2011 9:43 AM
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Safaricom daily bundles

Hi All,

Seems the case against a blogger has dampened the activity on the list.

That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).

I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.

I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.

Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

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