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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Good morning Listers,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The Communications Commission of Kenya offers a redress mechanism
to Consumers of ICT goods and services who may be dissatisfied with how Operator’s
/Service provides have handled their Complaints.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>On the specific issue of the Safaricom daily bundles please forward
the same to <a href="mailto:chukuahatua@cck.go.ke">chukuahatua@cck.go.ke</a> .
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>Patricia Muchiri -Assistant Director<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>Consumer Affairs Division <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>Communications Commission of Kenya<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>Tel: +254 20 4242412/413<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>Mobile: +254 722 836 959<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>Fax: +254 20 4242411<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>P.O Box 14448, Nairobi<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>00800<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>Nairobi<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>KENYA<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>Email: <a href="mailto:muchiri@cck.go.ke"><span
style='color:#1F497D'>muchiri@cck.go.ke</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>Website:http://www.cck.go.ke<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>Disclaimer: <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";
color:#1F497D'>This email and any files transmitted with it are confidential
and intended solely for the use by the individual(s) or entity to whom it is
addressed to. If you are not the intended recipient you are notified that
disclosing, copying, distributing or taking any action in reliance on the
contents of this information is strictly prohibited. Additionally, if you have
received this email in error please notify the sender immediately by a reply
e-mail.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> kictanet-bounces+muchiri=cck.go.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+muchiri=cck.go.ke@lists.kictanet.or.ke] <b>On Behalf
Of </b>Maryann Michuki<br>
<b>Sent:</b> Friday, October 28, 2011 9:29 AM<br>
<b>To:</b> Muchiri, Patricia<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Safaricom daily bundles - COFEK<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Morning Zachary, <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Safaricom Daily Bundles renewals and deductions are done once
every 24 hours in line the bundle subscribed to <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As discussed with the team, deduction on your line was done once
yesterday. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>However, the confirmation message was done twice in error.
We are working to ensure that notification message is only sent once <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Details of the billing on your line are also available on <a
href="https://selfcare.safaricom.co.ke">https://selfcare.safaricom.co.ke</a><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Have a good day <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Kind Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Maryann <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] <b>On
Behalf Of </b>Zachary Ochieng<br>
<b>Sent:</b> Friday, October 28, 2011 8:58 AM<br>
<b>To:</b> Maryann Michuki<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Safaricom daily bundles - COFEK<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
<tr>
<td valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal>Hi listers,<br>
As for me, they deductions were made twice yesterday. Surely, something needs
to be done. If Safaricom is interested, my number is listed in the email signature
below.<br>
<br>
Zachary.<br>
<br>
<b><span style='font-family:"Tahoma","sans-serif";color:#00007F'>Be the
change you want to see in the world</span></b><br>
<br>
<i><span style='color:#007F7F'>Zachary Ochieng<br>
Editor/Journalist<br>
Cell: +254 726 473 388<br>
Blog: http://ochiengzach.blogspot.com<br>
Twitter: @OchiengZach</span></i><br>
<br>
<br>
--- On <b>Thu, 27/10/11, robert yawe <i><robertyawe@yahoo.co.uk></i></b>
wrote:<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
From: robert yawe <robertyawe@yahoo.co.uk><br>
Subject: Re: [kictanet] Safaricom daily bundles - COFEK<br>
To: zzachmbir@yahoo.com<br>
Cc: "KICTAnet ICT Policy Discussions"
<kictanet@lists.kictanet.or.ke><br>
Date: Thursday, 27 October, 2011, 19:48<o:p></o:p></p>
<div id=yiv961953453>
<div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'>Hi,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'>I
believe this is an opportunity for COFEK to prove that they are interested in
all consumers.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'>Regards<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span
style='color:black'>Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'>Tel:
+254722511225, +254202010696<o:p></o:p></span></p>
<div>
<div>
<div class=MsoNormal align=center style='text-align:center;background:white'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>
<hr size=1 width="100%" align=center>
</span></div>
<p class=MsoNormal style='margin-bottom:12.0pt;background:white'><b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> Edith
Adera <eadera@idrc.or.ke><br>
<b>To:</b> robert yawe <robertyawe@yahoo.co.uk><br>
<b>Cc:</b> KICTAnet ICT Policy Discussions
<kictanet@lists.kictanet.or.ke><br>
<b>Sent:</b> Thursday, 27 October 2011, 12:13<br>
<b>Subject:</b> RE: [kictanet] Safaricom daily bundles</span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
<div id=yiv961953453>
<div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>Robert,</span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>You’re not alone! This is an
issue that Safaricom should resolve quickly! We miss those days when we would
get prompt response from Safaricom! even on this list.</span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>A lot Kenyans are losing
money this way – consumers are not effectively protected in this country!
Pertinent information is hidden in places not easy to get even by literate
and techy users, how about illiterate, non-techy users!</span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>I wonder why Consumer issues
are never taken seriously!</span><span style='font-family:"Times","serif";
color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>Edith </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color -moz-use-text-color'>
<div>
<p class=MsoNormal style='background:white'><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>
kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] <b>On Behalf
Of </b>robert yawe<br>
<b>Sent:</b> Thursday, October 27, 2011 9:43 AM<br>
<b>To:</b> Edith Adera<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] Safaricom daily bundles</span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>Hi All,<o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>Seems the case against a blogger has dampened the activity
on the list.<o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>That's beside the point, I recently got a SMS about the
Safaricom daily data bundle, which to the best of my knowledge I did not
subscribe to as I do not use my phone for browsing (actually I have a
separate phone for such activities).<o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>I assumed that the message was in error so I ignored it just to
realise a few days later that the service was being renewed every day so I
dialled the request code *544# to unsubscribe from the service just to find
that the option does not exist on the menu.<o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>I then called 200 for assistance to be told that the item is not
on the menu but that I should type "98" to get the option, we
expect better from Safaricom can someone please resolve this issue a.s.a.p to
prevent some of us from blowing the issue to the required proportions.<o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>Regards<o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
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<div style='margin-bottom:12.0pt;background-position-x:
0%;background-position-y:0%;
background-attachment:scroll'>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<o:p></o:p></span></p>
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<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>Tel: +254722511225, +254202010696<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span
style='font-family:"Times","serif";color:black'><o:p> </o:p></span></p>
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-----Inline Attachment Follows-----<o:p></o:p></p>
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<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
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<p class=MsoNormal><strong><span lang=EN-GB>Note:</span></strong><span
lang=EN-GB><o:p></o:p></span></p>
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to read the policy. </span></b><span lang=EN-GB><o:p></o:p></span></p>
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<hr size=2 width="100%" align=center>
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