[kictanet] Safaricom daily bundles - COFEK

[Zachary Ochieng]

Hi listers,
As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below.

Zachary.

Be the change you want to see in the world

Zachary Ochieng
Editor/Journalist
Cell: +254 726 473 388
Blog: http://ochiengzach.blogspot.com
Twitter: @OchiengZach


--- On Thu, 27/10/11, robert yawe <robertyawe at yahoo.co.uk> wrote:

From: robert yawe <robertyawe at yahoo.co.uk>
Subject: Re: [kictanet] Safaricom daily bundles - COFEK
To: zzachmbir at yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Date: Thursday, 27 October, 2011, 19:48

Hi,
I believe this is an opportunity for COFEK to prove that they are interested in all consumers.
Regards Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696
From: Edith Adera <eadera at idrc.or.ke>
To: robert yawe <robertyawe at yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Thursday, 27 October 2011, 12:13
Subject: RE: [kictanet] Safaricom daily bundles

Robert,  You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.  A lot Kenyans are losing money this way – consumers are not effectively protected in
 this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!  I wonder why Consumer issues are never taken seriously!  Edith   From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On Behalf Of robert yawe
Sent: Thursday, October 27, 2011 9:43 AM
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Safaricom daily bundles  Hi All,  Seems the case against a blogger
 has dampened the activity on the list.  That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).  I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the
 option does not exist on the menu.  I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.  Regards Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
KenyaTel: +254722511225, +254202010696


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