[kictanet] Anger blinds - Safaricom daily bundles

[Edith Adera]

All providers must make such vital information is explicit - the information on how to unsubscribe is not straight forward YET the information to subscribe is very straight forward.  You receive information on how to subscribe as soon as you unsubscribe but not the other way round!

I still worry about the measures to protect Telecommunication consumers in this country! More needs to be done as millions have lost money by just being unable to unsubscribe!

Edith

From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On Behalf Of robert yawe
Sent: Thursday, October 27, 2011 3:24 PM
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Anger blinds - Safaricom daily bundles

Apologise listers,

Seems in my anger from receiving the unsolicited messages I failed to look at the menu options well, the "98" was there but one needs to scroll down to the bottom of the menu.

regards


Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
________________________________
From: robert yawe <robertyawe at yahoo.co.uk>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Thursday, 27 October 2011, 13:48
Subject: Re: [kictanet] Safaricom daily bundles - COFEK
Hi,

I believe this is an opportunity for COFEK to prove that they are interested in all consumers.

Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
________________________________
From: Edith Adera <eadera at idrc.or.ke>
To: robert yawe <robertyawe at yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Thursday, 27 October 2011, 12:13
Subject: RE: [kictanet] Safaricom daily bundles
Robert,

You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.

A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!

I wonder why Consumer issues are never taken seriously!

Edith

From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On Behalf Of robert yawe
Sent: Thursday, October 27, 2011 9:43 AM
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Safaricom daily bundles

Hi All,

Seems the case against a blogger has dampened the activity on the list.

That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).

I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.

I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.

Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696


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