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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>All providers must make such vital information is explicit</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> - the information on how to unsubscribe is not straight forward YET the information to subscribe is very straight forward. You receive information on how to subscribe as soon as you unsubscribe but not the other way round!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I still worry about the measures to protect Telecommunication consumers in this country! More needs to be done as millions have lost money by just being unable to unsubscribe!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Edith<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] <b>On Behalf Of </b>robert yawe<br><b>Sent:</b> Thursday, October 27, 2011 3:24 PM<br><b>To:</b> Edith Adera<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> [kictanet] Anger blinds - Safaricom daily bundles<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal style='background:white'><span style='color:black'>Apologise listers,<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>Seems in my anger from receiving the unsolicited messages I failed to look at the menu options well, the "98" was there but one needs to scroll down to the bottom of the menu.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>regards<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='color:black'>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>Tel: +254722511225, +254202010696<o:p></o:p></span></p><div><div><div class=MsoNormal align=center style='text-align:center;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><hr size=1 width="100%" align=center></span></div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> robert yawe <robertyawe@yahoo.co.uk><br><b>To:</b> robertyawe@yahoo.co.uk<br><b>Cc:</b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b>Sent:</b> Thursday, 27 October 2011, 13:48<br><b>Subject:</b> Re: [kictanet] Safaricom daily bundles - COFEK</span><span style='color:black'><o:p></o:p></span></p><div id=yiv1325876671><div><div><div><p class=MsoNormal style='background:white'><span style='color:black'>Hi,<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>I believe this is an opportunity for COFEK to prove that they are interested in all consumers.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>Regards<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='color:black'>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>Tel: +254722511225, +254202010696<o:p></o:p></span></p><div><div><div class=MsoNormal align=center style='text-align:center;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><hr size=1 width="100%" align=center></span></div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> Edith Adera <eadera@idrc.or.ke><br><b>To:</b> robert yawe <robertyawe@yahoo.co.uk><br><b>Cc:</b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b>Sent:</b> Thursday, 27 October 2011, 12:13<br><b>Subject:</b> RE: [kictanet] Safaricom daily bundles</span><span style='color:black'><o:p></o:p></span></p><div id=yiv1325876671><div><div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Robert,</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>I wonder why Consumer issues are never taken seriously!</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Edith </span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal style='background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] <b>On Behalf Of </b>robert yawe<br><b>Sent:</b> Thursday, October 27, 2011 9:43 AM<br><b>To:</b> Edith Adera<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> [kictanet] Safaricom daily bundles</span><span style='color:black'><o:p></o:p></span></p></div></div></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><div><div><p class=MsoNormal style='background:white'><span style='color:black'>Hi All,<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'>Seems the case against a blogger has dampened the activity on the list.<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'>That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'>I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'>I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'>Regards<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div></div><div><div style='margin-bottom:12.0pt'><p class=MsoNormal style='background:white'><span style='color:black'>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='background:white'><span style='color:black'>Tel: +254722511225, +254202010696<o:p></o:p></span></p></div></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='color:black'><o:p> </o:p></span></p></div></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='color:black'><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br><br>Unsubscribe or change your options at <a href="http://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.uk" target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.uk</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></span></p></div></div></div></div></div></body></html>